Collections Manager

4 weeks ago

Erode, Tamil Nadu, India Aditya Birla Insulators Full time
Job Description

Key Responsibilities:

- Manage Delinquent Portfolio:
- Monitor and manage the delinquent customer base within the assigned location, identifying early warning signals and initiating corrective action plans.
- Ensure Collections Efficiency:
- Achieve targeted collections efficiency across all products through regular follow-ups, intensive recovery strategies, and proactive portfolio monitoring.
- Stakeholder Coordination:
- Liaise with legal teams, law enforcement agencies, and business teams for timely and compliant resolution of delinquent accounts.
- Documentation and Compliance:
- Ensure all collections activities are properly documented with clear audit trails in line with internal processes and compliance mandates.
- Recovery Planning:
- Work with non-performing/delinquent borrowers to negotiate and structure repayment plans, minimizing potential losses.
- External Agency Management:
- Coordinate with external vendor/collection agencies, overseeing performance, guiding recovery efforts, and ensuring adherence to ABHFL's policies.
- Portfolio Review and Reporting:
- Regularly review the status of the portfolio, report early stress accounts, and provide periodic MIS and exception reporting.
- Audit and Governance:
- Plan and implement periodic audits of the collections process to ensure process integrity and compliance with internal risk governance.
- Feedback and Strategy Enhancement:
- Provide feedback to regional and central teams on the effectiveness of existing collection strategies and support their enhancement.

Key Relationships:

Internal:

- Regional Manager Collections / Head Collections
- Risk Management Team
- Operations and Underwriting Teams
- Legal Team

External:

- Clients and Channel Partners
- External Collection Agencies
- Legal Consultants
- Industry Peers

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