Front Office Executive

3 weeks ago


Tiruppur, India Hearing Solutions Full time

Job Description Front Office Executive Hearing Solutions is seeking a professional and welcoming Front Office Executive to manage the daily operations of our clinic. If you have a pleasant demeanor, excellent communication skills, and are proficient in office administration, we invite you to join our team. Role & Responsibilities - Perform and maintain daily opening and closing procedures of the clinic, ensuring readiness for operations. - Welcome and assist customers upon their arrival, providing a warm and helpful first impression. - Record customer details accurately using official forms and templates. - Confirm the purpose of each visit (Test, Purchase, Service, Diagnosis, Consultation) and guide customers accordingly to the relevant department or service. - Handle all incoming calls: answering inquiries, transferring calls to relevant departments, and providing complete information and support. - Maintain walk-in and administrative registers, ensuring all entries are current and accurate. - Create and regularly update the client contact database, ensuring data integrity and accessibility. - Organize and file paperwork, bills, and important documents systematically for easy retrieval. - Manage cash handling, including depositing cash in the bank and maintaining the daily financial register with precision. - Coordinate effectively with various departments within the organization to ensure smooth workflow. - Generate daily reports (Stocks, Sales, Walk-ins, Expenses) and share them promptly with the Branch Manager. - Ensure cleanliness and upkeep of the office premises, maintaining a professional and inviting environment. - Supervise the office assistant and housekeeping staff, ensuring tasks are completed to standard. - Oversee audio/visual equipment setup and ensure the readiness of the equipment room for consultations and tests. - Ensure proper functioning of office equipment like fax machines, printers, and PABX systems, arranging maintenance as needed. - Maintain an organized directory of all maintenance staff contact numbers for quick access. - Manage vendors related to stationery, travel, courier, and other third-party services, ensuring efficient procurement. - Arrange food and beverages for senior management and guests when required, after obtaining appropriate approvals. - Maintain strict confidentiality of all organization-related financial and personnel information. Skills & Qualifications - Must have a pleasant and professional appearance that reflects the clinic's standards. - Excellent verbal and written communication skills for clear and effective interaction with customers and colleagues. - Proficient in computer operations, including MS Office applications (Word, Excel, Outlook) and email management. - Fluent in English and Tamil, enabling effective communication with a diverse clientele. - Experience in customer service or front office roles is preferred. - Prior experience as a Guest Relation Executive (GRE) in hospitals or clinics is a strong advantage. Contact - For inquiries, please contact: 9390144680



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