City Lead Operations

6 days ago

Pune, India RentoMojo Full time

Job Description

Responsibilities and Ownership:

- (Things that the role cannot miss)
- Operational Management: Oversee and manage day-to-day operations of Rentomojo in Pune,ensuring smooth functioning across warehouses, logistics, and service delivery.
- Team Leadership: Lead and inspire a team of dedicated professionals, fostering a culture of collaboration, innovation, and continuous improvement.
- Customer Experience: Ensure top-notch customer experiences by maintaining service quality, resolving escalations, and addressing customer feedback promptly.
- Inventory Management: Manage inventory levels, stock movement, and timely replenishment to meet customer demands effectively.
- Process Improvement: Identify operational bottlenecks and implement process improvements for greater efficiency and cost-effectiveness.
- Vendor and Partner Management: Collaborate with vendors, logistics partners, and other stakeholders to strengthen business relationships and optimize service delivery
- Quality Control: Enforce quality standards and conduct regular inspections to ensure that our products and services meet Rentomojos high-quality benchmarks.
- Health and Safety: Promote and enforce safety protocols, ensuring a safe and secure working environment for the team and customers.

Data Analysis: Analyze operational data and metrics to make data-driven decisions, set performance targets, and drive improvements.

PREFERRED QUALIFICATIONS:

- Experience: Minimum 4-6 years of experience in operations management, logistics, or related fields, preferably in e-commerce or rental businesses.
- Leadership Skills: Proven experience in leading and motivating teams to achieve common goals.
- Customer-Centric: Passionate about delivering outstanding customer experiences and exceeding expectations.
- Analytical Mindset: Strong analytical and problem-solving skills, with the ability to leverage data for decision-making.
- Result-Oriented: Driven to achieve targets and meet operational objectives.
- Adaptability: Comfortable in a fast-paced environment and adaptable to changing priorities.
- Communication: Excellent verbal and written communication skills in English and the local language.

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