Windows Operations Engineer

2 weeks ago

Bengaluru India Genpact Full time

Job Description L2 Windows Operations Engineer Location: Any Genpact Locations Experience: 5-13 years Only Immediate Joiners. Mandatory Skills: - SCCM or Intune or Entra ID or AD - PowerShell, and familiarity with Bash or Python scripting - Digital Experience Monitoring We are Level 2 (L2) Windows Operations (WinOps) support team, to provide high-quality operational support and issue management for Client's Windows-based end-user environment. Responsibilities - Proactive Monitoring & Analytics: Leverage telemetry to detect issues early and improve the end-user experience. - Incident and Problem Management: Triage and resolve issues efficiently; contribute to root cause analysis and long-term fixes. - Operational Task Execution: Handle Windows OS patching, compliance enforcement, and technical debt remediation. - Automation Support: Drive automation in alerting, escalation, and issue resolution with collaboration from engineering teams. - Cross-Functional Contributions: Support security risk management, application control, asset management, and AI-based automation initiatives. - Execution of monthly & ad-hoc Windows patching cycles. - Ensuring security compliance assurance on endpoints. - Management and remediation of technical debt areas. - Continuous monitoring of performance dashboards and alerts. - Real-time identification and troubleshooting of issues/anomalies. - Handling L2 escalations from the Service Desk (Incident Management). - Performing initial diagnostics and providing remediation steps. - Managing L2 operational tasks currently handled by L3. - Developing and refining troubleshooting procedures, SOPs, and playbooks. - Knowledge sharing and training (internally and potentially L1). - Generating and escalating reports (e.g., to L3, management) Preferred Qualifications/ Skills - Strong expertise in Microsoft Windows Ecosystem: Intune, Entra ID, SCCM, AD - Proficiency in PowerShell, and familiarity with Bash or Python scripting - Experience with Digital Experience Monitoring (e.g., Aternity, Endpoint Analytics) - Solid grasp of incident/problem management best practices - Awareness of security compliance and endpoint risk management - Effective technical troubleshooting and diagnostics - Strong documentation skills (SOPs, knowledge articles) - Familiarity with AI Copilots or virtual agents for automation workflows

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