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[Apply in 3 Minutes] Assistant Vice President
4 weeks ago
Job Description
Job Description
About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge ian rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What's In It For YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees.
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees.
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
The role is responsible for managing Service Delivery for various AI & conversational channels such as GENAI, Live Chat, WhatsApp, etc. The Role is responsible for managing service levels including uptime, incident management, release management, compliance, BCP and DR practices for SBI Card customer & employee facing AI & conversational channels.
Role Accountability
- Lead end-to-end service delivery operations for GenAI, LiveChat, and WhatsApp systems.
- Ensure platform uptime, high availability, incident response, and compliance adherence.
- Oversee release management, monitoring setup, and real-time alerting for critical AI channels.
- Manage disaster recovery strategy, including failover planning and DR drills.
- Maintain operational resilience of intranet and AI platforms using DR/backup environments.
- Collaborate with infrastructure and platform teams to ensure readiness of recovery setups.
- Ensure documentation, tracking, and continuous improvement of service delivery practices.
- Ensure AI Governance in new releases & related operations.
Measures of Success
- Up Time of AI channels
- SLA for Incident Management
- RTO and RPO for BCP and DR
- Release management (First time right)
- Architecture review and Adherence
- Key decisions in architecture
Technical Skills / Experience / Certifications
- CMS Tools Oracle WebCenter
- Backend Skills Python, Java J2EE
- Web Services SOAP/REST APIs
- Microservices Architecture Distributed systems design
Competencies critical to the role
- RFP Execution Vendor evaluation & onboarding
- Vendor Management Relationship & governance
- Stakeholder Collaboration BusinessIT alignment
- Delivery Leadership Teamwork & coordination
- Domain Knowledge Credit card BFSI
- Quick Learning Industry trends & adaptability
Qualification
- B.E / B. Tech / MCA in Computer Science/IT
- ITIL/ITSM/ITAM is highly desirable
- MBA/PGDM in IT/System is preferred but not mandatory
Preferred Industry
IT Services
