▷ 15h Left Team Leader

1 week ago

Gurugram Delhi Delhi NCR, India V Konnect Full time

Job Description Role Overview: The Team Leader Phone Banking is responsible for supervising a team of Phone Banking Officers, ensuring high service quality, customer satisfaction, and driving revenue through sales after service. The role requires strong leadership, performance monitoring, complaint resolution, and training capabilities to enhance both operational efficiency and sales effectiveness. Key Responsibilities: Team Supervision & Performance Monitoring - Manage and lead a team of 1215 phone banking officers - Track individual and team performance through metrics such as call abandoned ratio, average handling time, and repeat callers - Drive operational efficiency and ensure quality in every customer interaction Customer Service & Complaint Management - Handle end-to-end complaint resolution by ensuring timely closure and proactive escalation handling - Focus on enhancing customer satisfaction and service delivery standards - Monitor and improve Net Promoter Score (NPS) through quality inbound interactions Sales After Service - Motivate and guide the team to identify sales opportunities during service calls - Drive cross-sell revenue by promoting suitable banking products in each interaction Training & Development - Conduct need-based training programs to improve the team's product knowledge and communication skills - Keep the team updated with the bank's latest products, systems, and process changes Reporting & MIS - Prepare daily, weekly, and monthly MIS reports to track performance and provide insights to senior management - Use data to make informed decisions for team improvements and operational planning

  • Team Leader

    5 days ago

    Delhi-NCR, India S S Herbal Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    SS Herbal is a leading Ayurvedic healthcare company committed to providing 100% natural, side-effect-free solutions for common health problems. With a rapidly expanding presence across India, we're looking for a motivated Team Leader to manage and inspire our telesales team & also we are entering in real estate sector also so we need a team leader for...

  • Team Leader

    2 weeks ago

    Delhi-NCR, India Cloud Packaging Solutions Full time ₹ 96,000 - ₹ 1,20,000 per year

    Job Opening: Work From Home - Team Leader Position: Team Leader Work Mode: Remote / Work From Home Languages Required: Hindi & English Preferred Experience: Prior experience in Staffing / Recruitment Salary: ₹8,000 – ₹10,000 per month Mobile Recharge Allowance: ProvidedKey Responsibilities:Call and follow up with job seekers in Hindi...

  • Team Leader

    1 week ago

    Delhi, NCR, India Paisabazaar Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Delhi location. Candidate should have experience in outbound sales in Banking products only.Interested Candidates can call or WhatsApp their resume on Brijesh Kumar) or Share resume on given email Id - Job Locations: Delhi (Patel Nagar)Role description:1) Assisting customers in...

  • Team Leader

    1 week ago

    Delhi, NCR, India J K Exim Pvt. Ltd. Full time ₹ 4,80,00,000 - ₹ 7,20,00,000 per year

    J K EXIM PRIVATE LIMITEDJ K Exim Pvt Ltd has grown up as a matured business organization primarily into technology products for rolling stock in the area of fire protection, electropneumatic systems and condition monitoring. With international collaborations and in house R&D we are able to offer products and solutions meeting customer needs.We are looking...

  • Team Leader

    2 weeks ago

    Delhi, NCR, India Ved Jain Associates Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    External Finance DepartmentThe current opening is for the External Finance department of our organisation. External Finance serves as the primary point of contact for finance-related matters for multinational companies, both in India and on global level. These companies often do not have a dedicated Finance Department, as External Finance assumes full...

  • QA Team Leader

    3 weeks ago

    Delhi, India AEC Overseas - Abroad Education Consultants Full time

    Job Description Job Summary: The Team Leader in the Lead Conversion Department will be responsible for overseeing and managing a team of counselors/Telecounselors focused on converting leads into successful enrollments. The ideal candidate will have a proven track record in sales or lead conversion, strong leadership skills, and a passion for the education...

  • Team Leader

    5 days ago

    Faridabad, Delhi-NCR, India Netambit Value First Services Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are hiring Team Leader Location : Faridabad Salary : Fixed + incentives Product : Soundbox / Boombox Exp : Candidate must have 1 year of exp in fintech industry If you are interested then pls share your resume at

  • Team Leader Operations

    3 days ago

    Delhi, Gurugram, NCR, Noida, India Hiresquad Full time ₹ 8,32,000 - ₹ 11,00,000 per year

    TEAM LEADER || INTERNATIONAL BPO || GURGAONOn Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team LeadMandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate)For - GurgaonCTC - Up to 11 LPANeed Only GraduatesWillingness to work in rotational shifts and on rotational offsExcellent verbal and written...

  • Team Leader

    3 days ago

    Subhash Nagar, Delhi, Delhi-NCR, India Hedwig Financial Services Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Team Leader is responsible for supervising, motivating, and guiding a team to achieve departmental goals and deliver high-quality results. This role involves coordinating daily operations, ensuring productivity, maintaining team morale, and acting as the main point of communication between management and team members.Key ResponsibilitiesSupervise,...

  • Team Leader

    2 weeks ago

    Delhi, Delhi, India Vaayutrip Europe & UK DMC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    VaayuTrip Private Limited (Europe DMC) is growing, and we're looking for passionate travel professionals to join our dynamic team Open Roles:Team Leader / Sr. Travel Consultant – Europe (Should have Experience in DMC of Europe) Role Highlights: Handle travel queries for outbound Europe tours (FIT & GIT: hotels, packages, etc.) Lead and guide the team (Team...