Hiring for Remote Opportunity- SAP TSM Role

Responsibilities – - Primary contact for the customer regarding technology discussions - Recognized as the escalation point for technical issues for the ECS customer landscape - Deep understanding of customer landscape and its interfaces - Understands the customer business, goals and challenges in order to suggest solutions/innovation - Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. I.T. critical situations) throughout their lifecycle within ECS - Primary technical point of contact for Client Delivery Manager (CDM) - Identifies and positions services that deliver value to the customer from the existing ECS portfolio - TSM will visit customers on-site for special situations (i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.) - Supports customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex: S4HANA conversion) - Works with CDM, PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans Tasks – - Ensure customer satisfaction with technical delivery and support - Execute on ECS portfolio - Drive ECS innovation portfolio awareness and its implementation - Support with incident & service request management as needed - Coordinate impact and risk assessment for change management of planned activities - Supports the service plan review with the customer and CDM - Lead operational meetings with the customer, along with CDM - Customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in-depth review of the generated reports and action items follow up. - Plan and execute Capacity Management, Landscape Optimization and other value adding services - Focus on Problem Management to adopt countermeasures, preventing unexpected downtimes - Hands-on for critical activities - Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer - Supports customer’s Intelligent Enterprise transformation by acting as technical consultant - Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools - Deep experience in technical planning, implementation, coordination, configuration, and integration of SAP solutions - Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine) - Experience and knowledge in SAP NetWeaver Administration, migration and upgrades - Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes - Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have) - Design optimal SAP configuration to maximize system performance and availability Migration Skill Set: - Strong SAP Basis & infrastructure experience of minimum 6 to 8 years - Should have minimum 2 years of hands-on experience on SAP Migration projects and cloud integration knowledge - Should have knowledge on Hyperscalers – Azure, AWS & GCP - Prior experience with Enterprise cloud services & SAP RISE Migration would be an added value - Certification on SAP Migration would be added advantage - Required to work during weekends to support cutovers Upgrade Skill set: - Strong SAP Basis & infrastructure experience of minimum 6 to 8 years - Should have minimum 2 years of hands-on experience on SAP Upgrade projects. - Should have knowledge on Hyperscalers – Azure, AWS & GCP added advantage. - Prior experience with SAP RISE Migration would be an added value - Certification on SAP Upgrade /ZDO method for upgrade would be added advantage - Required to work during weekends to support cutovers This is a remote opportunity where we are open to hire candidates from Pan India locations. Base Location- Bengaluru / Noida