Apply Now: Sr. Associate I, It Infrastructure Systems Operations

Summary of Position Alcon is the global leader in eye care and is dedicated to helping people see brilliantly With our 70-plus-year heritage we are the largest eye care device company in the world - with complementary businesses in Surgical and Vision Care Being a truly global company we work in over 70 countries and serve patients in more than 140 countries Working in IT at Alcon is more than working on the one specific skill technologies or specific project It is about having concrete influence of Alcon s business efficiency helping increase reach and building customer-friendly approach It is about improve services and streamline processes that help people see better Job Purpose To monitor administer and support the core service SAN and NAS Storage Infrastructure To Investigate troubleshoot and resolve incidents and problems within defined service-level agreements Providing high availability to Storage services with no down time Automate repetitive task to achieve optimal efficiency and reduce manual efforts as well as human error Drive operation excellence through integrity ownership and speed What we can offer you Opportunity to work and grow in a high paced agile environment Work with people who are passionate for delivering outcomes Great landscape for multidimensional learning while working Global environment and daily interactions with colleagues from all over the world Empowerment to design the solutions that will deliver the highest customer value Ability to cross skill and grow or move horizontally vertically within the organization Paid time off Professional development opportunities Key Responsibilities Monitor storage infrastructure for performance availability and capacity Storage proactive health check identifying the issue and fixing the same assuring uninterrupted Storage services for the business Storage allocation - end to end service availability Assuring high availability - work on the issue drive major incident call and respective resolution with RCA Maintaining software and firmware to complaint and stable recommended version Assuring BCP DR through replication and data -service recovery through backup with minimal and no disruption Process and knowledge share - Adhering to best and standard procedure and also producing knowledge base document along with technical discussion session Providing technical support for storage hardware software virtual appliances supporting hosted application environments and managed services Document standard operating procedures configuration changes and system upgrades Generate and maintain periodic performance and capacity reports Work closely with other IT departments e g networking system admins to ensure seamless integration and performance of storage systems Participate in team meetings and training sessions Key Requirements Minimum Qualifications Bachelor s degree in Computer Science Information Systems or a related field 4-8 years of total experience Effective communication skills both written and verbal Ability to work in a team environment and take initiative Strong analytical and problem-solving skills Key Technical skill - Strong knowledge of SAN - brocade zoning IBM SAN Storage Flash copy Hypersawp Policy based HA firmware upgrades performance fine tuning and troubleshooting Strong knowledge on NetApp cluster snapmirror SVM DR ONTAP select ONTAP upgrades data restore from snapshot performance fine tuning and troubleshooting Good knowledge on managing SAN switch Brocade firmware zoning troubleshooting Failr knowledge on cloud infrastructure Eagerness to learn and adapt in a fast-paced environment Ability to work rotating shifts including night shift Very comfortable working from office Availability to support the operations over the weekend Ability to work at the Alcon AGS Bangalore office Ability to drive process improvements and standardization Work hours 9 AM or 2 PM or 5 PM or Night Shift Relocation assistance Yes Employment Scams Alcon is aware of employment scams which make false use of our company name or leader s names to defraud job seekers Alcon does not offer any positions without interview and never asks candidates for money All our current job openings are displayed here on the Careers section of our website where you can search for open positions and apply directly If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent we strongly recommend you do not respond send money or personal information and check our website for current job openings ATTENTION Current Alcon Employee Contingent Worker If you are currently an active employee contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital status disability or any other reason