Sales Operations Manager

Job Description Company Description: We see ourselves as a bunch of crazy maniacs who refuse to understand It Can Not Happen. People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs. The company aims to bring across top-quality eBikes which would currently cost way more in the Indian market at an affordable price utilizing its local sourcing and manufacturing capabilities. Let's talk numbers We are currently the market leader in India across the e-bike category and are just on the verge of announcing our series C. Having grown from a team of 5 to 150+ across the globe, from a small garage to offices across 15 countries and clocking in INR 300+ Cr revenue in first three years of operations. We have raised a series B from global investors. We think this is a great start to our exciting journey. We think this is a great start to our exciting journey. Come, join us, help us transform the world, mobility, and have a blast while doing it Think you are the right fit Feel free to apply Function: Sales Excellence & Revenue Operations Associate (Offline + Ecommerce) Reports to: Head of Growth Role Summary: We are seeking a Sales Operations / Sales Excellence professional to build and scale the operational backbone of EMotorad and Formula Fun across offline dealer networks and ecommerce channels. This role will drive dealer experience, process excellence, sales forecasting, OTIF delivery, commercial governance, and the evolution of our Dealer App. The ideal candidate is analytical, process-driven, and thrives in a fast-moving environment requiring cross-functional collaboration with Sales, Logistics, Finance, Product, and Manufacturing teams. Key Responsibilities: 1. Strategic Responsibilities Dealer App Ownership - Own and enhance the Dealer App (dealer and RM view). - Build roadmap, prioritize features, and work with product/tech to deploy improvements. - Ensure high adoption through training and usage monitoring. Dealer / Channel Partner NPS - Conduct quarterly dealer satisfaction/NPS surveys. - Identify pain points related to ordering, OTIF, AFS, finance issues. - Build and drive improvement plans with cross-functional teams. Demand Planning & Forecasting - Consolidate dealer, regional, ecommerce, and institutional demand. - Run the monthly demand planning cycle with Sales + SCM. - Track and improve forecast accuracy with dashboards & reviews. Sales Process Governance - Define and standardize sales processes, approval flows, and pricing governance. - Ensure consistent policy adherence across regions and channels. 2. Core Operational Responsibilities Order Management - Manage end-to-end SO approvals and ensure hygiene (pricing, SKU, quantity, SLA). - Drive cleanup of old SOs and ensure system accuracy. OTIF (On-Time In-Full) Delivery - Track OTIF by region, SKU, and dealer. - Coordinate dispatch and replenishment with Logistics team - Maintain SLAs for order-to-delivery timelines and escalate delays proactively. Credit Note (CN) Administration - Anchor the CN process including rules, communication, issuance, and closure. - Maintain complete transparency with regional teams and Finance. FOC; Sample Management - Track all FOC units across dealers, RMs, events, testing, and service replacements. - Maintain a central register with clear justification and approval flow. Dealer & RM Enablement - Serve as the operational point of contact for RM escalations. 3. Analytics & Reporting Sales & Performance Dashboards - Build and maintain dashboards for sales vs targets, model mix, region performance, and dealer productivity. - Develop OTIF, forecast accuracy, and inventory aging dashboards. 4. Cross-Functional Collaboration Manufacturing & SCM - Share consolidated demand plans and align on production schedules. - Track short supply items, AFS issues, and SKU prioritization. Finance - Coordinate dealer credit limits, CN approvals, outstanding reports, and compliance. - Ensure smooth month-end and quarter-end closures from a sales ops standpoint. Product & Technology - Represent sales operations in product discussions. - Improve digital workflows for SO-to-dispatch processes, RM productivity tools 5. Additional Responsibilities - Define and enforce SLAs for SO approvals, dispatch, CN issuance, dealer onboarding, and service- related escalations. - Suggest logistics and cost optimization opportunities. Ideal Candidate Profile: - 36 years of experience in Sales Operations / Revenue Operations / GTM Operations. - Strong analytical skills (Excel/Sheets, dashboards, forecasting). - Experience in automotive, D2C, consumer electronics, or distribution-driven businesses preferred. - Strong process-orientation and ability to build scalable systems. - Comfortable working cross-functionally in a high-speed, entrepreneurial environment. - Excellent communication skills; ability to influence without authority. What You'll Get: - Opportunity to build the sales operations backbone for two fast-growing mobility brands. - Ownership of process excellence, forecasting, dealer productivity, and digital sales tooling. - High visibility role with impact across Sales, SCM, Logistics, Finance, and Product.