Product Analyst

Job Description

Job Description: Product Analyst

About Paytm
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Overview
We are seeking a detail-oriented Product Analyst to support the Merchant Lending team. The ideal candidate will play a critical role in understanding user behavior, identifying funnel drop-offs, monitoring performance and working closely with Product Managers to drive product improvements through data.

Key Responsibilities
- Build & monitor funnel performance for various merchant lending offerings.
- Write complex SQL queries to extract, clean, and analyze large datasets.
- Conduct Root Cause Analysis (RCA) to identify bottlenecks or anomalies in product flows to deliver actionable insights and recommendations to Product Managers.
- Generate insights and validate hypotheses by working closely with Product Managers on user product interaction data.
- Keep plugged in to the latest developments in the data engineering, analytics and sciences ecosystem leveraging technologies such as LLMs to solve repetitive problems using a platform approach.
- Create dashboards and reports using Looker, MS Excel, and other BI tools to track KPIs.
- Collaborate with engineering, risk, and operations to support product experimentation and data validation.
- Automate regular reporting and deep dives for advanced analysis.

Requirements
- Bachelor's degree in Engineering, Mathematics, Statistics, or a related field.
- 2-4 years of experience in a data or product analytics role, preferably in fintech
- Strong proficiency in SQL (window functions, CTEs, joins, nested queries, etc.).
- Hands-on experience with Python for data analysis and automation.
- Experience working with Looker (or similar BI tools like Tableau, Power BI).Advanced skills in Microsoft Excel, including pivot tables, data cleaning, and charting.
- Strong problem-solving skills with a structured approach to analysis.
- Ability to communicate complex data insights in a clear and actionable manner.
- Experience with AI/ML tools and ability to leverage LLMs (e.g., ChatGPT, Claude) for data summarization, insight generation, and automation.
- Familiarity with prompt engineering and an understanding of agentic AI systems and their applications in product analytics.
- Requirements (Nice to Have)Familiarity with A/B testing and experimentation design.
- Exposure to lending or risk-related product workflows.
- Understanding of funnel analysis, conversion optimization, and behavioral analytics.

Why join us

A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities
A solid 360 feedback from your peer teams on your support of their goals
Respect, that is earned, not demanded from your peers and manager

Compensation:
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story

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