Guest Relation Executive

2 days ago

Bengaluru, Karnataka, India JLL Full time
Job Description

Key Responsibilities:

Event Management

- Event Planning & Management
- Receive event notifications from the Portal and plan, coordinate, and execute the events end to end.
- Manage event logistics, including venue booking and confirmation, catering requirement, AV setup, and visitor management.
- Experience Design
- Create engaging and immersive experiences for attendees.
- Ensure events align with brand identity and company values.
- Work on interactive elements such as activations, entertainment, and networking opportunities.
- Stakeholder & Vendor Coordination
- Liaise with internal teams, sponsors, vendors, and partners.
- Ensure smooth collaboration with all involved parties.
- On-site Event Execution
- Oversee event setup and breakdown.
- Manage event flow, troubleshooting any issues in real time.
- Ensure a seamless and high-quality attendee experience.
- Post-Event Analysis
- Gather feedback from attendees, stakeholders, and partners.
- Analyze event success metrics (ROI, engagement, attendance).
- Provide reports and recommendations for future improvements.

Ownership and Stakeholder Management

- Act as an owner of the space across all services provided
- Be personable and get to know the residents of the floor and maintain an open dialogue
- Be receptive to feedback, share it and action it
- Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve collaboration
- Be empowered to make decisions, guide behavior, and escalate issues
- Conducts observational studies and issues surveys
- Collect feedback from the employees
- Issue monthly summary of utilization, feedback and events
- Keep a log of initiatives
- Provide an opportunity for the employees to share ideas on how to increase collaboration, facilitate community events (e.g. informal talks, coffee break discussions, collaborative events, lunch and learn sessions in the common areas)
- Maintain up to date files and records

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