Assistant Vice President

2 weeks ago

Mumbai, India Edme Insurance Brokers Full time

Dear Candidate , Looking for candidates in Mumbai with 7-9 yrs of experience of handling marine claims and team management skills . From Insurance Broker / General Insurance / Surveyors would be preffered. Team Management & Operations - Supervise and guide a team of claims executives handling commercial lines claims. - Allocate workloads, set priorities, and ensure adherence to service level timelines. - Review claim files for accuracy, completeness, and compliance with internal and regulatory standards. - Conduct regular team meetings and performance reviews. 2. Claims Handling & Support - Oversee the end-to-end claim process — from notification to settlement — ensuring timely communication and fair resolution. - Liaise with insurers, surveyors, and clients to ensure smooth claim progression. - Support team members in complex or high-value claims. - Ensure prompt registration, documentation, and follow-up for all reported claims. 3. Client Servicing - Serve as an escalation point for client queries or disputes. - Provide technical guidance to clients regarding claim procedures and documentation requirements. - Maintain strong relationships with key corporate clients and ensure client satisfaction through proactive communication and problem resolution. 4. Compliance & Reporting - Ensure adherence to IRDAI and internal audit requirements. - Maintain records and documentation for audit and compliance purposes. - Generate periodic MIS reports and provide claim analytics to management. - Identify process improvements and implement best practices in claims management. 5. Training & Development - Train and mentor junior team members on claims processes and customer service excellence. - Conduct knowledge-sharing sessions on new insurance products, claim trends, and policy wordings.

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