Specialist Program Manager

3 weeks ago


Pune India NiCE Full time

Job Description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about

We are seeking an experienced and dynamic Program Manager to lead and oversee multiple product releases and initiatives within our organization. The Program Manager will be responsible for coordinating cross-functional teams, managing resources, and ensuring the successful execution of program goals. The ideal candidate will have a strong background in project management, excellent leadership skills, and a strategic mindset to drive program success.

How will you make an impact

- Program Planning and Strategy:

- Define program objectives, scope, and deliverables in alignment with organizational goals.
- Develop detailed program plans, including timelines, resource allocation, and budget estimates.

- Execution and Delivery:

- Oversee the execution of products within the program, ensuring alignment with the program goals.
- Coordinate cross-functional teams, including product managers, technical managers, DevOps, tech writers etc.
- Monitor program progress and performance, identifying and mitigating risks to ensure successful delivery.

- Stakeholder Management:

- Act as the primary point of contact for product stakeholders, providing regular updates and addressing concerns.
- Foster strong relationships with internal and external stakeholders to facilitate program success.
- Manage stakeholder expectations and ensure alignment with program objectives.

- Resource Management:

- Identify and address resource constraints, adjusting plans as necessary to maintain program momentum.

- Reporting and Documentation:

- Prepare and present regular program status reports to senior management and other stakeholders.
- Maintain comprehensive program documentation, including plans, schedules, risk assessments, and performance metrics.

- Continuous Improvement:

- Identify opportunities for process improvements and implement best practices to enhance program efficiency.
- Encourage a culture of continuous learning and improvement within the program team.

Have you got what it takes

- Overall 10+ years of industry experience.
- Minimum 6-8 years of experience in program management, with a proven track record of leading successful programs.
- Experience in Contact Center or SaaS domain is preferred.
- Demonstrated ability to manage large-scale programs with multiple projects and stakeholders.
- Bachelor's degree in business administration, Management, Engineering, or a related field. Master's degree preferred.
- Proven experience as a Program Manager or similar role, with a track record of successfully managing complex programs.
- Strong knowledge of project and program management methodologies, tools, and techniques.
- Experience in managing budgets, resources, and timelines effectively.
- Excellent leadership, communication, and interpersonal skills.
- Ability to navigate and resolve complex issues and conflicts.
- Proficiency in project management software (e.g., Microsoft Project, Jira, PowerBI, EazyBI) and Microsoft Office Suite.

You will have an advantage if you also have:

- PMP, PgMP, or other relevant certifications are highly desirable.

What's in it for you

Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr

Enjoy NiCE-FLEX

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8405

Reporting into: Tech Manager

Role Type: Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.



  • Roorkee, India The Emily Program Full time

    Job Description Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That's why our teams are comprised of compassionate, dedicated professionals from a variety of...


  • Bengaluru, India Neovance Full time

    Job Description India Office Based Neovance delivers streamlined, outcomes-driven patient support solutions that help clients achieve their goals of getting patients on and staying on therapy. More agile and responsive than traditional providers, Neovance leverages 30+ years of experience and a proprietary CRM platform that enables real-time adaptability and...


  • India Finprov Learning Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Sign inApply ScholarshipIIT IHub Certified Digital Marketing ProgramLearn Digital Marketing from the #No 1 Digital Marketing Institute in KeralaAgency Based Digital Marketing AcademyJoin NowAccreditations & RecognitionAt Finprov Learning, we are passionate about building the next generation of digital marketers. Our cutting-edge curriculum combines hands-on...


  • India HireWand Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role SummaryThe Program Management Intern will support the CHRO Office in driving HR projects and initiatives across the organization. The role involves coordinating ongoing programs, identifying new development opportunities, and ensuring effective execution of HR priorities. This internship provides exposure to strategic HR practices and will serve as a...

  • Program Manager

    2 weeks ago


    Pune, India Grok Full time

    Job Description Client : NBFC in Pune ROLES & RESPONSIBILITIES : Program Manager - Overseeing multiple related projects to achieve strategic organizational goals, requiring them to manage budgets, resources, risks, and stakeholder communications, ensuring alignment with long-term objectives - Strategize, implement, and maintain program initiatives that...


  • Pune, Maharashtra, India Johnson Controls Full time

    What you will doAs a Support Specialist, you will act as a bridge between cross-geographical and domain teams such as Business, Product, and Development to ensure smooth execution of product goals, enhancements, and user enablement. The ideal candidate will support the Program Manager in driving product success through effective tool demonstrations,...


  • India ChargePoint Full time

    Job Description About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions...


  • Pune - Trion Business Park, India Fiserv Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...


  • Bengaluru, India Elastic Full time

    Job Description Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to...

  • Program Specialist

    3 weeks ago


    Tiruvallur, India Caterpillar Inc. Full time

    Job Description Career Area: Strategy Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't...