Information Technology Service Management Specialist
3 days ago
Experience
- A minimum of15 years of ITSM experienceis essential. This includes a deep understanding of IT service management principles, practices, and methodologies.
- Proven track record in managing IT services, improving service delivery, and enhancing customer satisfaction.
Certifications
- Candidates must hold anITIL ExpertorITIL Practitioner certification. This certification demonstrates advanced knowledge of ITIL practices and the ability to implement them effectively within an organization.
Project Management Experience
- Significant experience inproject managementis required. This includes:Leading ITSM projects from initiation to completion.
Education
- ABachelor's degreein IT, Computer Science, or a related field is mandatory. Advanced degrees or additional certifications in related areas (e.g., PMP, Six Sigma) may be advantageous.
Additional Skills
- Leadership and Communication: Strong leadership skills to guide teams and communicate effectively with stakeholders at all levels.
- Analytical Skills: Ability to analyze service performance data and implement improvements based on findings.
- Process Improvement: Experience in process design and improvement initiatives to enhance service delivery and operational efficiency.
- Tool Proficiency: Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) for managing incidents, changes, and service requests.
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