Lead Information Technology Specialist

3 weeks ago

Bengaluru, Karnataka, India Infosys Full time
Role Designation : Lead Technology Specialist – NetworkLocation : IndiaTime Zone: Europe / US

About the Role:Lead Technology Specialist

is responsible for the IT service delivery and operations fwith focus on maintaining the service levels, overseeing, and managing the IT infrastructure of the organization, ensuring its optimal performance, security, and reliability and IT security. Lead Technology Specialist

is also responsible for new infra development in the region and liaison with other internal and external stakeholders including the leadership teams at US, Europe and India. He / she will also guide the team technically to provide complex IT solutions.The key responsibilities include:Leading and managing IT infrastructure teams:

Overseeing the IT infrastructure support and work closely with the team to manage and provide solutions. Connect with the business leadership, understanding business requirements, maintain productive relationships with business, respond with agility and ensuring that the IT infrastructure meets their needsDeveloping, implementing and supporting network infrastructure:

Aligning network infrastructure with Infosys overall business goals and objectives.Deep understanding of Zscaler:

Proficient in managing Zscaler's cloud-based security solutions, including secure web gateways, zero-trust network access, and data loss prevention.Secured Network connectivity:

Understanding and implementing various network connectivity models, such as VPNs, direct connect, cloud-based connectivity. Implementing and managing firewalls to protect the network from unauthorized access and malicious attacks.Expertise in SD-WAN:

Implementing and managing software-defined wide area network (SD-WAN) solutions to optimize network performance and connectivity.Knowledge of network operations centers (NOCs):

Overseeing the operations of NOCs, including monitoring network performance, troubleshooting issues, and coordinating incident response.Knowledge of collaboration platforms:

Understanding and managing collaboration platforms, such as Microsoft Teams or Google Workspace, ensuring their integration with the network infrastructure and video conferencing devices. Management of Webex platforms and integrating them with the organization's network infrastructure and collaboration tools.Staying updated on emerging technologies:

Keeping abreast of the latest trends and innovations in IT infrastructure.Developing and implementing IT infrastructure strategy:

Aligning IT infrastructure with Infosys overall business goals and objectives. Ensure security posture in accordance with Infosys guidelines. Have adequate technology orientation to handle diverse issues based on situationCollaborating with business stakeholders:

Understanding and managing collaboration platforms, such as Microsoft Teams or Google Workspace, ensuring their integration with the network infrastructure and video conferencing devices. Management of Webex platforms and integrating them with the organization's network infrastructure and collaboration tools.Ensuring infrastructure availability and performance:

Monitoring system performance and availability, troubleshooting issues, and implementing proactive maintenance, SLA's and reports ,develop alternate strategies, take corrective actions, Track Metrics and ensure complianceAdhering to compliance and security standards:

Ensure security posture in accordance with Infosys guidelines.Ensure processes adherence, implementing security measures, ensure documentations to meet audit requirements.Conducting regular audits and ensuring compliance with relevant regulations (e.g., GDPR, HIPAA)Disaster recovery planning:

Developing and implementing disaster recovery plans to minimize the impact of potential disruptions. Risk Assessments and mitigation plansManaging IT budgets:

Prepare and manage the IT budgets for the region, optimizing costs, and ensuring efficient resource allocation. Maintain Hardware and Software maintenance support contractual agreements.Asset Management and compliance:

Ensure optimal utilization of assets in the region, track asset compliance, track periodical inventory along with physical asset verification.Team Management:

Conduct Team Meetings and formulate action plans for the team. Responsible for the Teams' growth and career aspirations. Manage and monitor work assignments within team to ensure deliverables are in line with requirements.Ensure timely transfer and update of information, maintain integrity of information in backend systemsContribute towards unit and organizational level initiatives, events etc.Interface with HR and fulfill employee onboarding and separation requirementsManage the vendors and other stakeholders independently

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