General Manager Staffing Operations

3 days ago

Chennai, India Layam Full time

Job Description Roles & Responsibilities Client & Stakeholder Management - Act as the single point of contact (SPOC) for staffing requirements across Layam's clients in India. - Liaise with client HR/Operations heads to understand manpower requirements, timelines, and ensure mandates are delivered as promised. - Coordinate withLayam Supervisorsdeployed at client sites to ensure smooth operations and resolve escalations quickly. - Build and maintain strong relationships withcolleges, ITIs, skill-development institutes, and government agenciesto create a reliable talent pipeline. Team Leadership & Internal Operations - Manage and guide a team of recruiters, supervisors, and coordinators handling client accounts. - Monitor team performance, set targets, and ensure closure of staffing mandates within agreed SLAs. - Conduct regular reviews with internal teams to track hiring, joining, and retention metrics. - Drive compliance across onboarding, payroll, statutory requirements (PF, ESI, labour law adherence). Recruitment & Workforce Management - Plan and execute bulk hiring, fresher drives, campus recruitment, and lateral hiring as per client needs. - Oversee the complete employee lifecycle: hiring onboarding deployment attrition control replacement. - Ensure 100% fulfilment of client mandates within promised timelines. - Develop and implement strategies to reduce attrition and improve associate engagement. Travel & Onsite Responsibilities - Regularly travel to client sites across India to oversee deployment, resolve issues, and strengthen client confidence. - Conduct audits and field visits to ensure workforce management quality. - Represent Layam in meetings with government skill councils, institutions, and industry bodies. Reporting & Commitments - Provide periodic MIS and dashboards to management on hiring numbers, attrition rates, and client satisfaction. - Ensure that all commitments made to clients during proposals and agreements are honored. - Contribute to process improvements, automation, and efficiency in staffing operations.

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