Release Manager

2 weeks ago

Pune, India COTIVITI Full time

Job Description Responsibilities - Plan releases aligned with project deliverables and release life cycle. - Communicate project-related tasks such as plans, timelines, requirements, etc. between different teams. - Coordinate and facilitate walkthroughs for release schedule, resources, dependencies, a communication plan, and overall infrastructure updates. - Identify risks that can delay the release and manage mitigation such that the release scope, scheduled and quality of the release is not impacted. - Identify, track/capture and manage release metrics to identify trends. - Ensure releases are planned according to project requirements, with efficiencies, within scope and budget. - Schedule release readiness and walkthrough reviews before deployment and follow-up sessions after each release. - Help to create implementation plans/runbooks per each release capturing all details required for a successful implementation. - Shepard internal customer-base through the Service Management pipeline such as Change Management, Change Authorization Board (CAB) process, Infra Release Management, Incident Management and Problem Management. - Help to maintain, update, and create critical documentation related to procedures, notifications, global communications, SOPs, Knowledgebase articles and more. - Help to identify and escalate improvements for the company's CMDB and help facilitate CMDB data integrity. - Assist in OpenShift deployments using Octopus Deploy for streamlined CI/CD processes. - Available to work and facilitate weekend releases. Qualifications - Bachelors Degree preferably in Information Systems, Information Technology, Computer Engineering, Electronics & Telecom or equivalent. - 4 to 6 years of experience in IT Industry including Application Support & Release Management experience. - Working Knowledge of JIRA / ServiceNow or any other ticketing tool. - Understanding of Incident Management, Change Management and Problem Management is a must. - ITIL v3/v4 Foundation Certification a plus. - Knowledge of Agile Scrum & Kanban will be added advantage. - Ability to coordinate cross-function and cross-department work to accomplish a shared goal. - Excellent communication and relationship building skills. - Good attention to detail, strong organizational and analytical skills - Excellent written and verbal communication skills including the ability to communicate effectively directly with stakeholders that do not have an IT background. - Hands on experience on Openshift will be added advantage

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