Client Support Associate, Voter Voice

About the Position Our Client Support Associates work within Client Success to help advocate and troubleshoot for FiscalNote s platform They are the first line of defense for client feedback and are integral in identifying issues discussing enhancements and keeping clients happy White glove service is the name of the game and it s up to our Client Support Associates to ensure that at the end of every interaction clients are resolute in their decision to partner with FiscalNote About the Client Support Team The FiscalNote Client Support team is dedicated to providing a holistic supportive experience to our clients From onboarding to crafting strategic best practices to comprehensive technical support the team strives to put the client s needs first every day We are dynamic hard-working and driven individuals who thrive in an open team structure with constant learning opportunities and room for growth For us client success is about taking on new challenges helping our clients as much as possible and having fun while we do it About You Empathetic Customer-focused and Driven Like an old sage sitting on top of a mountain your years of honing your empathy and your passion for learning new tricks have made you a constant resource for friends and family members throughout your life Guessing isn t good enough detailed concise answers are your winning formula You can think on your feet locate solutions for clients quickly and articulate those solutions accurately What To Expect In This Position Manage Support requests through email phone and chat channels Conduct troubleshooting calls chats and emails Interface with Product Engineering to meet user needs Maintain Knowledge Base Help Center to empower self-service UX Report on user interaction data from Support tools Zendesk Recommend software and process improvements to users Track client issues and resolutions Ensure high levels of Customer Satisfaction with every conversation Deliver white glove service to each client What Sets You Apart 1-2 years work experience in support role Prior knowledge about customer support and help desk industry preferred Ability to manage and assign priority to urgent tasks Excellent clarity in communication and telephone email etiquette A knack for developing rapport and appropriately employing empathy Love of data and experience using it for informed process change Proactive at resolving issues and with high energy and technical acumen Proficiency with Zendesk or related help desk software preferred Experience with Content Management Systems a plus Passion for government processes civic engagement and data Experience with data analytics a plus 7 00 000 - 8 00 000 a year Excited about this role but don t meet 100 of the expected qualifications listed above We d still love for you to apply When applying to FiscalNote rest assured that your application is reviewed by a living breathing human being and evaluated based on key competencies needed for success in the position Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate Questions or concerns Contact fiscalnote com we d be happy to connect As part of FiscalNote s commitment to creating an accessible and inclusive hiring process we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process If you need an accommodation please send an email to fiscalnote com to let us know the nature of your request About FiscalNote FiscalNote NYSE NOTE is a leader in policy and global intelligence By uniquely combining data technology and insights FiscalNote empowers customers with critical insights and the tools to turn them into action Home to CQ FrontierView VoterVoice and many other industry-leading brands FiscalNote helps organizations stay ahead of political and business risk At FiscalNote We Lead with Values Know your Audience Find the Truth Drive Alignment Level Up Own the Job Bias for Action Support the Family Company Benefits FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance ensuring all FiscalNoters can bring their authentic selves to work We start by offering competitive salaries retirement accounts and equity packages to ensure we re all FN owners Plus our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe Learn more at FiscalNote values diversity We are committed to equal opportunities and creating an inclusive environment for all our employees We welcome applicants regardless of ethnic origin national origin gender race religious beliefs disability sexual orientation or age FiscalNote is an EEOC employer FiscalNote uses E-Verify to confirm the employment eligibility of all new employees To learn more about E-Verify including your rights and responsibilities please visit