Apply in 3 Minutes Principal Consultant Service Now Tech Lead

2 days ago


Gurugram Gurugram, India Genpact Full time

Job Description Inviting Applications for the role of Principal Consultant - Service Now Tech Lead In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Responsibilities - You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. - Mentor and lead a team of developers. - Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment. - Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work. - Reviews design and code per sprint to ensure quality. - Creation and customization of complex workflows and custom workflow activities. - Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks. - Contribute and reviewuser stories. - Build and maintaintechnical documentation. - Monitor health, usage, and overall compliance of ServiceNow and its applications - Develop a keen understanding of the products we implement and client business. - Provide production support and be able to resolve problems under pressure. - Assists in project estimation. - Participate in regular Knowledge Transfer sessions with ServiceNow Developers - Stay current with new and updated capabilities of the ServiceNow Platform - Coordinate upgrades to Production and Sub-Production instances - Coordinate sub-production testing, evaluation, and regression remediation - Participate in blueprinting workshops and contribute with documentation and effort estimation. - Support COE in continuous development of training paths for professional advancement. - Contribute to ongoing definition of best development and solution practices. - Lead training workshops as mean to spread experiences gained across the practice. Qualifications we seek in you Minimum Qualifications - Relevant experience ServiceNow Development - Demonstrate prior experience in leading client projects as a technical lead. - Certified System Administrator (CSA) plus one mainline Implementor certifications (CSM / HRSD/ITSM/GRC etc.) - Strong hand-on experience in Java scripting, debugging and deployment using update setsfor new applications, enhancements, and version upgrades - Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API&rsquos, Service Portal etc... - Excellent communication Skills for client facing roles. - Good management, analytic, problem solving & interpersonal skills - Self-motivated, Positive outlook & result oriented Preferred Qualifications/ Skills - Knowledge of Azure DevOps/ TFS / Jira / Rally Etc.. - - - - - -



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