Customer Support Associate

Job Description About Cityflo Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules where they can read their book, watch Netflix, nap or simply soak in the view of the city. We're bringing joy back to commuting, and turning around urban traffic woes in a big way. Today, we run 400 buses and log 22000 daily bookings. After having established a strong product-market fit and building a profitable business in Mumbai, we've expanded services to Hyderabad and Delhi where the commute problem is as urgent and exciting. Over the next 1 year, we plan to scale to 700 buses and 80,000 daily bookings across all cities. Cityflo is well-funded by prominent VCsIndia Quotient, Lightbox Ventures. To know more, please visit the links below. Website: https://www.cityflo.com/ App: https://bnc.lt/cityflo/ Cityflo Blog - https://blog.cityflo.com/ Funding news- https://shorturl.at/JVEGl Our journey through Covid-https://bit.ly/3wBiSZx About the Role We are looking for a proactive and energetic Associate - Operations (Rentals) to support our daily rental operations. This role involves continuous coordination with drivers, resolving client queries, managing trip alignments, and ensuring smooth execution of operations through telephonic communication. Ideal for candidates who enjoy fast-paced environments and have strong communication and follow-up skills. Key Responsibilities Driver & Trip Coordination Conduct regular follow-ups with drivers to ensure timely reporting. Align and assign trips as per operational requirements. Manage last-minute driver or vehicle gaps with quick solutions. Client Support (CS-style Role) Handle client queries promptly via phone. Resolve on-ground issues such as delays, route concerns, or service escalations. Maintain a professional, courteous tone during all telephonic interactions. Coordinate with internal teams to resolve customer concerns efficiently. Operational Support Monitor running trips and ensure adherence to schedules. Update trackers, logs, and reports as required. Assist in day-to-day rental operations, especially during peak hours. Support the operations manager in ad-hoc tasks. Shift Timings (Rotational) Morning Shift: 6:00 AM 3:00 PM Afternoon Shift: 2:00 PM 11:00 PM Night Shift: 10:00 PM 7:00 AM (Weekly or monthly rotation as per business needs.) Required Skills & Qualifications Graduate / Pursuing final year (for intern) any stream. Strong verbal communication and telephone handling skills. Good problem-solving and quick decision-making ability. Basic knowledge of MS Excel / Google Sheets preferred. Ability to work in a rotational shift environment. Prior experience in operations or customer support is an added advantage. Personal Attributes Calm and composed while dealing with pressure. Strong follow-up and coordination skills. Ownership mindset with a willingness to learn. Team player with a positive attitude. Why Join Us Hands-on exposure to real-time operations. Opportunity to learn driver management, client handling, and trip control skills. Fast-growth environment for those interested in Ops/CS roles. Friendly and supportive team culture. If interested please share your resume on [Confidential Information]