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▷ (Urgent Search) Process Associate
4 weeks ago
Position: Process Associate (Back Office)
Location: Ahmedabad(On-site)
Experience: 1+ Years
Shift Timing: 12:30 PM – 10:30 PM
Job Type: Full-Time
Company Overview:
MSBC Group is a dynamic and growing global IT solutions provider with a strong presence across the UK, US, and India, now expanding in the UAE. With 20+ years of excellence, MSBC specializes in delivering enterprise-grade platforms in FinTech, Health & Biomedical Research, Manufacturing, and Logistics. Our solutions are backed by ISO9001, ISO27001, and CMMI Level 3 accreditations, reflecting our commitment to quality and security.
Process Associate – Back Office Project
We are looking for a meticulous and detail-oriented Process Associate to join our team for a prestigious UK client project. This role is critical in ensuring seamless order processing, accurate quotations, and maintaining high standards of client satisfaction.
Key Responsibilities:
- Process orders and quotations received via email with accuracy, ensuring timely completion and compliance with client requirements.
- Enter order and quotation details into designated software systems, maintaining error-free documentation.
- Ensure all processed orders meet the quality benchmarks established by the client and the company.
- Act as the primary point of contact for key accounts, understanding their requirements and delivering customized, efficient solutions.
- Respond promptly and professionally to client inquiries, providing updates and addressing concerns related to orders and quotations.
- Identify opportunities for process improvement and collaborate with the team to implement efficiency-enhancing strategies.
- Maintain accurate records of processed orders and quotations, and prepare periodic reports for management review.
Skills & Qualifications:
- 1–3 years of experience in order processing, client coordination, or a similar role (experience in the fenestration industry is a plus).
- Strong proficiency in data entry with exceptional attention to detail and accuracy.
- Excellent communication skills, both verbal and written, to manage client interactions effectively.
- A proactive approach to problem-solving with the ability to work independently and collaboratively in a team environment.
- Flexibility to work UK business hours. (12:30pm - 10:30pm)
What We Offer:
- Global career exposure and the opportunity to work onsite.
- Collaborative and innovation-driven work culture.
- Competitive compensation and other perks & benefits.
- A platform to grow into a client-facing leadership role.
