Senior Associate

Job Description

Role Summary

- To process New Zealand payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified
- To provide an effective and efficient New Zealand payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees salaries
- Respond to requests, queries and complaints from external customers in a friendly and efficient manner to enhance customer loyalty
- To own and manage the quality and accuracy of operational tasks of the team
- To support and help facilitate 100% SLA attainment for the team through effective WFM
- Be a SPOC to the Clients (Internal / External)
- Be the Innovation champion for the process and team

Main responsibilities-Production

- Responsible for processing New Zealand payrolls and HR tasks and Meeting Targets
- Providing Feedback on Quality Issues Found during Audits
- Responsible for timely escalation of production related issues
- Responsible for maintaining Accuracy for the team
- Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA
- To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc.
- Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines
- Calculates, prepares and transmits manual payments and third-party disbursements
- Coaches and advises team members on Systems and PC usage
- Suggests ways in which systems and procedures can be improved to enhance the business
- Responsible to track and manage SLAs
- Help TL manage escalations for the team including RCAs, tracking, data collation and analysis

Main responsibilities-Compliances

- Following ISMS Compliance Of The Team
- Adhering To Company Policies, Rules And Regulations
- Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
- Adhering to Work Timings, Leave Schedules

Key experience

- 2 - 5 years experience in New Zealand Payroll
- PC Literacy - Word and Excel (Basic Level)
- Graduate from any stream / Diploma Holder
- PC Literacy - Word and Excel (Basic Level)
- Good technical knowledge of New Zealand payroll and payroll systems
- Track record of face to face, telephone and written contact with customers