GoPaisa - Manager - Customer Support (2-4 yrs)

5 days ago

Noida, India Gopaisa Netventures Full time

Company Name- Gopaisa Netventures Pvt Ltd

Company Website - https://www.gopaisa.com/

Company Brief - GoPaisa is the best cashback & coupon site in India which is loved by millions of Indians. It's a one-stop affiliate store for the best online shopping deals, today's trending offers and the latest promo & coupon codes from 1500+ online shopping stores like Amazon, Flipkart, Myntra, MakeMyTrip, Nykaa, Boat, Mamaearth, WOW Skincare, Tata 1mg & many more.

Job Summary:

We are seeking a smart, intelligent and customer-oriented Customer Support Manager who is fluent in Hindi and English. The ideal candidate will be a quick thinker, an excellent communicator, and highly capable of handling complex customer queries with empathy and precision.

Key Responsibilities:

- Manage a team of junior executives and achieve the organizational objectives.

- Resolve escalations efficiently and ensure customer-success.

- Monitor the Performance Indicators and maintain the Process-Quality.

- Coordinate across different teams for accomplishing organizational goals.

- Operate system tools like Chat-Bots, Spreadsheets and other Office-Interfaces.

- Identify Upsell opportunities and honour the revenue targets.

- Contribute to the Employee-Morale and engagement for enhancing company-culture.

Requirements :

- Graduate degree or equivalent (PG can also apply).

- Minimum 3 years of experience in Customer-Success.

- Excellent communication skills in English and at least one regional language.

- Strong analytical and critical thinking abilities.

- Product Knowledge & Market Intelligence

- Outstanding interpersonal skills and ability to build relationships.

Why Join Us?

Purpose-Driven Culture

Join a company where your work creates real impact and contributes to a meaningful mission.

Growth & Learning Opportunities

- We invest in your growth through mentorship, upskilling programs, and career advancement paths.

Supportive & Collaborative Environment

- Work with a team that values collaboration, open communication, and mutual respect.

Innovation & Creativity

- Be part of a forward-thinking company that encourages innovation and embraces new ideas.

Diversity & Inclusion

- We celebrate diverse perspectives and are committed to building an inclusive workplace.

Recognition & Rewards

- Your contributions are seen, appreciated, and rewarded regularly.

Note- Interested candidates can share CV

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