Chapter Lead

Job Description

Organization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Chapter Lead (AI) - CommSec
Location: Bangalore-Manyata Tech Park

Business & Team:

CommSec is Australia's largest online retail stockbroker. It is one of the most highly visible and visited online assets in Australian financial services. CommSec's systems utilise a variety of technologies and support a broad range of investors. Engineers within CommSec are offered regular opportunities to work on some of the finest IT systems in Australia, as well as having opportunity to develop careers across different functions and teams within the wider Bank.

Impact & Contribution: Apply core concepts, technology, and domain expertise to effectively develop software solutions to meet business needs. You will contribute to the financial well-being of our customers by ensuring that our team builds the best solutions possible using modern development practices that ensure both functional and non-functional needs are met. If you have a history of building a culture of empowerment and know what it takes to be a force multiplier within a large organization then you're the kind of person, we are looking for.

Roles & Responsibilities

- Build scalable agentic AI solutions that integrate with existing systems and align with business objectives.

- Implement automated validation of LLM outputs and define performance metrics for AI outcomes.

- Apply ethical AI practices using appropriate tools and frameworks.

- Utilize AWS cloud services including SNS, SQS, and Lambda for AI and system operations.

- Work with big data technologies such as Apache Spark and Vector Databases.

- Collaborate with software engineers to deploy AI models in production, ensuring robustness and scalability.

- Develop monitoring systems to track AI model performance in live environments.

- Participate in research initiatives to explore and apply emerging AI models and methodologies.

- Analyze systems and applications, providing recommendations for enhancements and future development.

- Contribute to the technical design and architecture of system enhancements.

- Lead and support software development efforts across geographically dispersed teams.

- Assist in team management and leadership tasks within collaborative environments.

- Follow structured release and change management processes for software builds and deployments.

- Troubleshoot complex deployment and environment-related issues.

- Prepare and document deployment and configuration scripts for development, test, and production environments.

Essential Skills:

- 12+ years of hands-on software development experience, with a strong foundation in building scalable web applications and APIs.

- Proficient in .NET Core, React JS, TypeScript, HTML, JavaScript, and CSS, with a solid understanding of web architecture and front-end/backend integration.

- Skilled in Python for AI/ML development, including traditional machine learning techniques and modern frameworks.

- Experience with cloud technologies, especially AWS (SNS, SQS, Lambda), and familiarity with container systems.

- Strong grasp of MLOps practices and tools such as MLflow, Langfuse, and LlamaIndex, enabling efficient deployment and monitoring of AI models.

- Knowledge of Prompt Engineering, Retrieval-Augmented Generation (RAG), and vector databases (e.g., DynamoDB, Redshift).

- Experience with big data frameworks like Apache Spark, and data formats such as Parquet and Iceberg.

- Comfortable working in Agile environments and applying Test-Driven Development (TDD) methodologies.

- Familiar with source control systems (e.g., Git) and build systems.

- Strong communication skills-able to articulate technical decisions and collaborate effectively with cross-functional teams.

- Self-driven and capable of working independently or as part of a team.

- Passionate about clean code, best practices, and continuous improvement.

- Demonstrates a growth mindset with a willingness to learn new tools and technologies.

Education Qualification: Bachelor's / master's degree in engineering/ information systemsfrom an accredited university.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We're keen to support you with the next step in your career.

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