International Chat Process

4 weeks ago


Mohali Chandigarh, India Kvc Consultants Ltd Full time

Job Description We are seeking a highly customer-focused individual for the International Chat Process role at KVC Consultants Ltd. In this position, you will be responsible for providing splendid customer service in a friendly and courteous manner through chat, promptly addressing inquiries, and ensuring immediate resolution of customer concerns in a 24/7 environment. Roles and responsibilities : - Provide splendid customer services to customers in a friendly and courteous manner at all times via chat. - Adhere strictly to quality and compliance guidelines in all interactions. - Demonstrate the ability to make quick decisions and respond to customer inquiries promptly, ensuring all concerns are resolved immediately. - Work effectively in a 24/7 environment, including rotational shifts. Skills Requirement: - Strong interpersonal, communication, and listening skills. - Must possess excellent verbal communication skills, in addition to strong written communication for chat interactions. - Proven customer service background. - Ability to handle multiple chat conversations simultaneously while maintaining high service quality. - Problem-solving skills to address customer issues effectively and efficiently. Qualification: - Graduates and Undergraduates are eligible. - Full-time Degree students are not eligible; only distance course students will be considered.


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