Retail Transaction Services:Central Liabilities Scrutiny Team- Activity Champion

4 days ago

Mumbai India Axis Bank Full time

Job Description

Retail Transaction Services: Central Liabilities Scrutiny-Team-Activity Champion
INTERNAL USAGE:
No. of Vacancies: Reports to: Manager - SM
Is a Team leader N Team Size:

Grade: Officer / AM / DM
Business: Retail Transaction Services Department: Central Liability Hub (CLH) Sub-Department: CLH
Location: Airoli
About
The Central Liability Scrutiny team is a central unit of the bank responsible for carrying out post account maintenance activities like Account closure, scheme change, address change, DD cancellation/reissuance, salary processing, etc
About the Role
The team is responsible for processing of customer request received from branches, alternate channel and different support units. They are also responsible for keeping themselves self-updated with regulatory guidelines and compliance policy of the Bank
Key Responsibilities
Responsible for the scrutiny of documents/customer request and capturing of key customer details in various systems of the Bank.

Responsible for authorization of customer details in various systems of the Bank

Responsible for processing of customer request within TAT.

Ensure error free processing of customer requests

Co-ordinate and follow-up with stake-holders for adherence to TAT.

Ensure 100% productivity on the activities assigned on daily basis

Identification of process gaps & improvement of processes via ideations

Qualifications
Optimal qualification for success on the job is:

Graduate/ Post-Graduation (MBA preferred) from a recognized institute

Additional Certificate course related to Banking sector

Role Proficiencies:
For successful execution of the job, the candidate should possess the following:

Knowledge of banking products and services

Knowledge of regulatory guidelines and norms

Good communication (both verbal and written) skill in both English and the local language

Ability to manage complex client situations

Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

Ability to handle pressure and meet deadlines

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