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Only 24h Left Consultant Specialist

4 weeks ago

Hyderabad, Telangana, India CareerNet Technologies Private Limited Full time
Job Description

Roles and Responsibilities:

- Incident Scenario Planning: Plan for potential incidents and define scenarios that can help mitigate risks.
- Incident Identification, Analysis, Categorization, and Prioritization: Identify incidents as they arise, categorize them, and prioritize them based on their severity and impact.
- Incident Documentation: Accurately document all incidents and ensure comprehensive tracking for resolution.
- Incident Resolution and Escalation: Work toward resolving incidents promptly and escalate them to the appropriate teams when necessary.
- Problem Tracking: Monitor ongoing issues, ensuring they are tracked and managed throughout their lifecycle.
- Problem Analysis, Categorization, and Prioritization: Analyze and categorize problems, prioritizing them based on urgency and impact.
- Problem Documentation: Ensure that problems are thoroughly documented to aid in future reference and troubleshooting.
- Fast Problem Resolution: Focus on swift resolution of problems, minimizing downtime and impact on business operations.
- Problem Escalation and Root Cause Analysis: Identify the root cause of recurring issues and escalate them as needed for long-term resolution.
- Willingness to work a rotational shift pattern starting from 0600 to 2300 hours.
- Ability to provide out-of-hours support via an on-call rota.

Experience Requirements:

- 6-8 years experience in managing incidents effectively, with the ability to handle high-pressure situations.
- Knowledge of Site Reliability Engineering (SRE) is an advantage or willingness to achieve SRE accreditation.
- Excellent relationship management skills, with the ability to communicate clearly with both internal and external stakeholders.
- Strong written and verbal communication skills.
- Highly resilient and able to stay calm under pressure.
- Excellent analysis skills with the ability to organize incident data and identify trends to inform decision-making.
- Ability to participate confidently in Service Management meetings relating to Incident Management.
- A drive to become an Incident Management Subject Matter Expert (SME).
- A proactive, can-do attitude and high self-motivation, with a strong focus on achieving results.
- Ability to manage and prioritize multiple incidents simultaneously, using sound judgment to assess impact and escalate as necessary.