Head - Commercial (aero/non Aero)

Responsibilities Strategic Planning and Revenue Growth Formulate and execute commercial strategies to optimize revenue from retail food and beverage advertising car parking Pranaam and other non-aero services tailored to the regional airport s market Collaborate with senior management to ensure commercial strategies support the airport s overall strategic goals and market positioning Conduct market research to identify revenue opportunities enhance existing revenue streams and adapt to local market trends Operational Management Manage daily commercial operations to ensure effective and efficient delivery of non-aero services and facilities Develop and implement operating procedures to maintain consistency and high service quality across the airport Budget Management Create and manage the commercial budget ensuring alignment with the airport s strategic objectives Monitor budget performance make necessary adjustments to address deviations and optimize spending Implement cost-effective practices and conduct regular financial reviews to identify cost-saving opportunities and ensure commercial activities stay within budget Market Analysis Perform market analysis to uncover opportunities for growth and enhance competitiveness in retail F B advertising and leasing sectors Utilize data to drive revenue optimization and adapt strategies to changing market conditions Compliance and Risk Management Ensure adherence to legal standards and industry regulations manage risks effectively and maintain a secure environment to safeguard the airport s reputation and assets Develop and implement risk management strategies to mitigate potential risks and ensure business continuity Stakeholder Management Build and maintain strong relationships with key stakeholders including airlines retailers service providers and regulatory authorities Negotiate and manage contracts and agreements with commercial partners to ensure mutually beneficial outcomes Customer Relationship Management Implement strategies to enhance customer experiences and drive revenue growth through CRM systems and personalized service offerings ensuring high satisfaction and loyalty Litigation Management Oversee commercial litigation cases including contract disputes and compliance matters in collaboration with the legal team to ensure effective resolution Team Leadership and Development Encourage team collaboration and accountability fostering a culture of continuous improvement to meet organizational goals effectively Mentor and coach team members identifying high-potential individuals and developing them into future leaders through focused development plans Digital Mindset Promote the adoption of digital tools and technologies to enhance commercial operations improve efficiency and stay competitive in the market Explore and implement innovative solutions to meet evolving customer needs and market trends Qualifications Educational Background Masters in Business Administration Marketing Finance or a related field with a focus on commercial management strategic planning or airport management Work Experience 15 Years of experience in a Commercial function with at least 5 years of work experience in similar capacity Key Stakeholders - Internal CEO CAO Marketing Department Finance Department Human Resources Department Operations Department Legal and Compliance Team Legal and Regulatory Affairs Team Customer Experience and Service Quality Team Key Stakeholders - External Airlines Vendors Concessionaires Advertising Agencies Ground Handling and Service Providers Financial Institutions Management Organizations Government Regulatory Agencies Transportation Providers Technology and IT Services Providers