Head - Commercial

Head - Commercial (Aero/Non Aero)

Strategic Planning and Revenue Growth:
Formulate and execute commercial strategies to optimize revenue from retail, food and beverage, advertising, car parking, Pranaam and other non-aero services tailored to the regional airport's market.
Collaborate with senior management to ensure commercial strategies support the airport's overall strategic goals and market positioning.
Conduct market research to identify revenue opportunities, enhance existing revenue streams, and adapt to local market trends.

Operational Management:
Manage daily commercial operations to ensure effective and efficient delivery of non-aero services and facilities.
Develop and implement operating procedures to maintain consistency and high service quality across the airport.

Budget Management
Create and manage the commercial budget, ensuring alignment with the airport's strategic objectives. Monitor budget performance, make necessary adjustments to address deviations, and optimize spending.
Implement cost-effective practices and conduct regular financial reviews to identify cost-saving opportunities and ensure commercial activities stay within budget.

Market Analysis
Perform market analysis to uncover opportunities for growth and enhance competitiveness in retail, F&B, advertising, and leasing sectors. Utilize data to drive revenue optimization and adapt strategies to changing market conditions.

Compliance and Risk Management
Ensure adherence to legal standards and industry regulations, manage risks effectively, and maintain a secure environment to safeguard the airport's reputation and assets.
Develop and implement risk management strategies to mitigate potential risks and ensure business continuity.

Stakeholder Management:
Build and maintain strong relationships with key stakeholders, including airlines, retailers, service providers, and regulatory authorities.
Negotiate and manage contracts and agreements with commercial partners to ensure mutually beneficial outcomes.

Customer Relationship Management
Implement strategies to enhance customer experiences and drive revenue growth through CRM systems and personalized service offerings, ensuring high satisfaction and loyalty.

Litigation Management
Oversee commercial litigation cases, including contract disputes and compliance matters, in collaboration with the legal team to ensure effective resolution.

Team Leadership and Development
Encourage team collaboration and accountability, fostering a culture of continuous improvement to meet organizational goals effectively.
Mentor and coach team members, identifying high-potential individuals and developing them into future leaders through focused development plans.

Digital Mindset:
Promote the adoption of digital tools and technologies to enhance commercial operations, improve efficiency, and stay competitive in the market.
Explore and implement innovative solutions to meet evolving customer needs and market trends.

Educational Background:
Masters in Business Administration, Marketing, Finance, or a related field with a focus on commercial management, strategic planning, or airport management.

Work Experience:
Years of experience in a Commercial function with at least 5 years of work experience in similar capacity.

• CEO
• CAO
• Marketing Department
• Finance Department
• Human Resources Department
• Operations Department
• Legal and Compliance Team
• Legal and Regulatory Affairs Team
• Customer Experience and Service Quality Team

• Airlines
• Vendors & Concessionaires
• Advertising Agencies
• Ground Handling and Service Providers
• Financial Institutions
• Management Organizations
• Government Regulatory Agencies
• Transportation Providers
• Technology and IT Services Providers