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Pune Maharashtra, India WNS Global Services Full time

Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees The Services Transition Manager is responsible for managing the end-to-end transition of client business processes into the BPO delivery environment This includes planning execution and stabilization of transitions across finance HR customer service or other outsourced functions ensuring minimal disruption and full compliance with SLAs and contractual obligations Key Responsibilities Lead the transition lifecycle from contract signature to steady-state operations Develop and manage transition plans timelines and resource allocations Coordinate with client stakeholders internal delivery teams and enabling functions HR IT Facilities Compliance Conduct due diligence and process mapping to assess scope risks and readiness Define and track Service Acceptance Criteria SAC and ensure operational readiness Oversee knowledge transfer training and documentation handover Manage cutover planning hypercare and early life support ELS Ensure compliance with governance risk and control frameworks Track and report on transition KPIs risks and mitigation plans Drive continuous improvement and lessons learned post-transition Support Pursuits from a transition standpoint support creation of transition plans for RFx processes Required Skills Qualifications Bachelor s degree in Business Operations or related field 7 years of experience in BPO transitions project management or service delivery Strong understanding of BPO operating models SLAs and client onboarding Experience in transitioning F A HR procurement or customer service processes Excellent stakeholder management and communication skills Proficient in tools like MS Project Excel Visio and collaboration platforms Certifications preferred PMP PRINCE2 ITIL Six Sigma Desirable Attributes Experience with global transitions across multiple geographies Familiarity with shared services and GIC Global In-house Center models Strong analytical and problem-solving skills Ability to work in a fast-paced matrixed environment Qualifications Bachelors Degree Masters degree

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