High Salary Incident Management/it Governance

Bangalore IndiaEngineering - Engineering Full-time HybridWe are a team to design develop maintain and improve software for various ventures projects i e projects that are adjacent to our core businesses and are bootstrapped fast with a lean team You will be actively involved in the design of various components behind scalable applications from frontend UI to backend infrastructure In another bold move acquired Nadex North American Derivatives Exchange who were founded in 2008 and is the premier US exchange for binary options call spreads and knock-outs offering secure and innovative ways to participate in the markets We are regulated by the Commodity Futures Trading Commission CFTC as a registered DCO and DCM The North American Derivatives Exchange NADEX a wholly owned subsidiary of is fully regulated Chicago-based derivatives Exchange It is unique in its offering as it is the first exchange where retail investors can become members of an exchange directly without the need for a broker On the Nadex exchange we list innovative capped-risk derivatives contracts on a wide range of global financial markets Responsibilities Carry out Incident Management by effectively responding to and resolution of unplanned events that disrupt services or operations Ensure customer satisfaction through proper solution design delivery system application life cycle management and service performance monitoring while maintaining necessary internal process security vulnerability audit readiness and external e g CFTC license compliance Employee will be expected to work from 07 30 pm IST to 04 30 am IST Incident Management Problem Management Automation Management of IT Incidents including identification analyzing resolving documenting and reviewing of critical and high Incidents Ensure SLAs are under proper lifecycle management Develop Disaster Recovery Plans and manage DR Tests Run and oversee Incident washups Run weekly Release washup and CAB meetings Assist in building out a CMDB Operationalize the BCP protocol Provide downtime reporting with regards to application outages Create monthly Service Management Risk report Support optimization and harmonized implementation of Service Management framework Ensure Service Management Reporting as per Service Catalog and per stakeholder business requirements e g availability effectiveness and efficiency of ticket handling user satisfaction adoption Oversee all service-related data in concerned repositories tools e g HPSM SNOW JSM CMDB etc and maintained with good data quality System and Application Management Secures audit readiness and find resolution Manages external audits e g Internal auditors CFTC Enterprise Technology Risk Assessment ETRA Responsible for risk identification assessment mitigation and continuous improvement across all IT infrastructure information system assets of the organization LI-Associate LI-Hybrid LI-CY2Life Crypto comEmpowered to think big Try new opportunities while working with a talented ambitious and supportive team Transformational and proactive working environment Empower employees to find thoughtful and innovative solutions Growth from within We help to develop new skill-sets that would impact the shaping of your personal and professional growth Work Culture Our colleagues are some of the best in the industry we are all here to help and support one another One cohesive team Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet Work Flexibility Adoption Flexi-work hour and hybrid or remote set-upAspire career alternatives through us - our internal mobility program offers employees a new scope Work Perks crypto com visa card provided upon joiningAre you ready to kickstart your future with usBenefitsCompetitive salaryAttractive annual leave entitlement including birthday work anniversaryWork Flexibility Adoption Flexi-work hour and hybrid or remote set-upAspire career alternatives through us Our internal mobility program can offer employees a diverse scope Work Perks crypto com visa card provided upon joiningOur Crypto com benefits packages vary depending on region requirements you can learn more from our talent acquisition team About Crypto com Founded in 2016 Crypto com serves more than 80 million customers and is the world s fastest growing global cryptocurrency platform Our vision is simple Cryptocurrency in Every Walletxe2x84xa2 Built on a foundation of security privacy and compliance Crypto com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders creators and entrepreneurs to develop a fairer and more equitable digital ecosystem Learn more at https crypto com Crypto com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way Crypto com values diversity and inclusion seeking candidates with a variety of backgrounds perspectives and skills that complement and strengthen our team Personal data provided by applicants will be used for recruitment purposes only Please note that only shortlisted candidates will be contacted