(15h Left) Customer Support Executive

16 hours ago

Mumbai, India Just In Time Full time

Job Summary: The Customer Support Executive will be responsible for improving customer support operations to enhance customer satisfaction, loyalty, and retention. This role involves optimizing service processes, handling escalations, and ensuring seamless customer interactions across multiple channels, including chat, email, and phone support. Key Responsibilities: Customer Support Operations: - Implement customer support strategies to enhance the overall customer experience. - Customer support operations, ensuring timely and effective resolution of customer inquiries and complaints. - Improve customer support processes across all communication channels (email, chat, phone, and social media). - Manage order-related issues, returns, refunds, and cancellations efficiently. - Collaborate with logistics and fulfilment teams to resolve delivery-related concerns. Customer Satisfaction & Retention: - Track and analyze customer feedback, complaints, and satisfaction scores (CSAT, NPS, etc.). - Identify common pain points and work with relevant teams (product, logistics, and marketing) to improve the customer experience. - Improve customer engagement and loyalty. Technology & Process Improvement: - Leverage CRM tools and automation to enhance efficiency. - Implement and refine ticketing systems for streamlined query resolution. - Analyze key customer service metrics and generate reports for management. Key Performance Indicators (KPIs): - Customer Satisfaction Score (CSAT): Maintain a high satisfaction level. - Net Promoter Score (NPS): Improve brand loyalty and advocacy. - First Response Time (FRT): Reduce the time taken to respond to customer queries. - Resolution Time: Minimize time to resolve customer complaints. - Customer Retention Rate: Improve repeat purchase behavior. Qualifications & Skills: - Bachelor’s degree in Administration, Customer Service, or a related field. - 2-3 years of experience in customer service, (preferably in e-commerce or retail). Proficiency in CRM tools. - Excellent problem-solving, conflict resolution, and decision-making skills. - Strong communication skills with a customer-first mind-set. - Ability to handle high-pressure situations and multi-task effectively. - Familiarity with Omni channel customer support.

  • ▷ [15h Left] Customer Support Executive

    6 days ago

    Mumbai, India Teleperformance Global Services Full time

    Job Title: Customer Support Representative Location: Mumbai -Malad Experience: 0-1 Year Job Type: Full-Time Job Summary: We are seeking a Customer Support Representative to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting...

  • ▷ 15h Left! Customer Support Executive

    16 hours ago

    Mumbai, India Firstventure Full time

    Job Description Customer Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. Roles and Responsibilities - Working with customers/team members to identify application and system issues and advising on the solution - Handle...

  • Customer Support Ambassador

    3 weeks ago

    Mumbai, India WhizCrow Full time

    Location: MIDC, Andheri East, Mumbai Employment Type: Full-Time (contract) Work Schedule: 5 Days a Week (Rotational Offs) Process Timings: Rotational shifts Remuneration -As per industry standards and capabilities Only apply if you can join immediately, & Only Mumbai Candidates About WhizCrow WhizCrow is a global Brand Authority Management agency with...

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    3 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Orm Executive Customer Support

    2 days ago

    Prabhadevi, Mumbai, Maharashtra, India Gozoop Online Pvt. Ltd Full time

    We are looking for a self-motivated and result oriented creative professional to join us as a **Executive**: - Brand Reputation Management ( **ORM Executives**). Work Location : Ghansoli Should have good communication in English. Responsibilities: (Including, not restricted to) - Responsible for reviewing customer feedback across all relevant social...

  • Customer Support Executive

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.