Senior User Acceptance Tester

About Delta Air Lines About the Company Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good In 2024 Delta was recognized by Fortune with a No 11 placement on Fortune s Top 50 Most Admired Companies list The company s strong management and commitment to providing elevated experiences and premium products also secured a No 1 ranking out of the eight airlines on the list Delta landed on TIME s inaugural list of the World s Best Companies coming in at No 12 - the only U S airline in the top 155 TIME s award is based on three criteria employee satisfaction revenue growth and sustainability Delta s people-first culture continues to be recognized earning the airline a spot on Fortune s 100 Best Companies to Work For list for the fifth year Delta is the only airline included on the 2024 list Additionally Delta earned a coveted spot on Fast Company s list of the Most Innovative Companies climbing from its No 8 spot in 2023 to No 2 in the travel category The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected About the Delta Technology Hub DTH Bangalore Delta has fast emerged as a customer-focused innovation-led technology-enabled business The Delta Technology Hub will contribute directly to these objectives About Delta Tech Hub Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good Delta has fast emerged as a customer-oriented innovation-led technology-driven business The Delta Technology Hub will contribute directly to these objectives It will sustain our long-term aspirations of delivering niche IP-intensive high-value and innovative solutions It supports various teams and functions across Delta and is an integral part of our transformation agenda working seamlessly with a global team to create memorable experiences for customers Responsibilities Collaborate remotely with Deltas Digital teams across geographies adhering to best practices in communication and agile delivery Build strong working relationships with onshore eCommerce Development and supporting teams Participate in virtual project meetings to understand scope and contribute to UAT strategy and planning Design and document UAT test plans and test cases based on functional requirements user stories and design specifications Execute manual end-to-end test scenarios report test status and escalate issues to onshore leads as needed Identify document and communicate defects clearly to development teams for resolution Use test management and project tracking tools e g qTest Agility to manage test cases and backlog items Provide feedback on user experience and contribute to post-implementation analysis Validate data integrity through mainframe systems where applicable Analyze complex user stories and requirements in collaboration with product owners Maintain comprehensive UAT documentation and business scenarios Take ownership of assigned tasks projects or releases ensuring timely delivery and quality outcomes Continuously learn and adapt within a fast-paced remote team environment Minimum Qualifications Bachelor of Science degree in Computer Science Computer Information Systems or another related field 3 years of experience in the travel airline industry or consumer-facing digital platforms Strong written and verbal communication skills with the ability to work effectively across time zones and cultures Experience in eCommerce software testing including mobile and web platforms Familiarity with SDLC Agile Scrum and Waterfall development methodologies Solid understanding of UAT processes best practices and test methodologies Experience with tools such as Agility QLM QTest Familiarity with Defect Management Creative thinking in designing test scenarios and executing end-to-end testing Proven ability to work independently while maintaining alignment with onshore teams Proficiency in test project management tools such as qTest and Agility Attention to detail and persistence in issue resolution Ability to estimate effort and deliver results under pressure Clear understanding of business processes and their impact on testing outcomes Experience collaborating with distributed teams and balancing workloads effectively Strong soft skills adaptability curiosity commitment to quality and a positive attitude Preferred Qualifications 3 years of experience in UAT QA or project coordination Degree in Computer Science Business Information Systems Engineering or related field ISTQB or equivalent UAT certification Experience in process improvement and requirement-based streamlining Exposure to mainframe testing and cloud technologies Experience in large-scale end-to-end testing projects