Telesales Executive Urgent Search

3 weeks ago

Kolkata, West Bengal, India Matrimony Limited Full time

DepartmentBharat MatrimonyJob TitleTelesalesRoleTelesales BM Fresh Renewal CBS About UsMatrimony com Ltd is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad The service offering of the brand are in matchmaking and marriage related services through websites mobile sites and mobile apps and is also complemented by 150 company owned retail outlets Its flagship products are BharatMatrimony CommunityMatrimony and EliteMatrimony in the matchmaking business with over 2 5 million active members availing these services The company is ISO 9001 2008 Certified and in its pre IPO stage and is expanding into a 54 billion marriage services market Matrimony coms current offerings in the marriage services business are MatrimonyDirectory MatrimonyPhotography and MatrimonyBazaar Bharat Matrimonys presence is also there in USA Canada UK UAE Singapore Malaysia Department OverviewBharat Matrimony is Indias leading provider of online matchmaking services and is renowned as the most trusted matrimony portal It comprises of a network of 15 regional portals like Hindi Matrimony Bengali Matrimony Tamil Matrimony Telugu Matrimony and Marathi Matrimony to name a few Role OverviewThe Telesales Team Leader is responsible for monitoring and managing team of Telesales and service executives for BM Fresh BM Renewal CBS portal ensuring lead generation and conversion into sales leading to revenue generation Key Responsibilities Responsible for making outbound calls and regular follow up on leads assigned Build a strong relationship trust with customers by understanding the customer requirements and suggesting the right product to the Customers Selling Membership over the phone and achieve the targeted sales numbers value set quality parameters Explaining the product features in detail and how to use the packages Understand the Customer requirements encourage them to upgrade renew the matrimony packages Address all the issues grievances of customers and provide the right customer experience Capture the insights from customer interactions and share it with the internal team Strictly adhere to the process requirements Skills and Competencies Functional Skills Business Knowledge Process Knowledge Product Knowledge Customer Orientation Language skills English Regional language Telemarketing Selling Skills Basic computer skills MS Excel Word Behavioral Skills Values Integrity Honesty Respect Communication Oral Written skills Listening Executive Presence Business Telephone Etiquette Influencing Skills Empathy Self-driven Initiative Ability to manage stress Willingness to learn Education and Experience Candidates with Graduate Must Min 6 Months to 1 Year outbound telecalling Job LocationKolkata salt lake sector v

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