Process Developer

Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Developer, HRO (People Partners & Specialists) Responsibilities: . Processes data (e.g., data entry, transaction review and approval) and paperwork for new employees, status changes, employee personal information changes, terminations, and other HR/compliance forms/documents, accurately and efficiently. . Ensures data accuracy and integrity (e.g., change is aligned with standards or requirements) escalates changes that are outside guidelines. . Assists with the creation and maintenance of files for all active and terminated employees. . Handles and distributes HR mail as appropriate. .Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times. Additional Duties and Responsibilities . Provides support and professional customer service to the organization and employees by responding to requests via email, telephone and in person, to provide information/answers on a variety of HR-related topics (e.g., timekeeping, HR system data, how to, policies, processes) and takes ownership to ensure prompt problem resolution or escalates issues as appropriate. . Provides support for various HR disciplines, processes, and inquiries. . Performs other projects or miscellaneous duties as requested or assigned. Qualifications we seek in you Minimum Qualifications: - Bachelor's / Master's degree or equivalent education - Relevant experience in leading HR shared services/Operations & driving transformation - Experience in ServiceNow or similar case management tool - Experience in SAP - Working with HR-related systems (e.g., HRIS, on-boarding, applicant tracking) experience preferred. Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.