Process Developer

3 weeks ago

gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Process Developer, Procurement 
We require someone with extensive knowledge and understanding of handling email inquiries from internal customers, as well as external vendors. Delivering professional, effective, high quality service and assistance before, during, and after the customer's requirements are met. You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering. 
Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided
Responsibilities
• Process purchase requisition and supplier-set up
• Handling email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customer's requirements are met
• Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Develops communication between customers to have a smooth transaction
• Ability to perform and resolve query of a customer to build a better relationship
• Monitor generic email box for incoming queries and acknowledge them as per SLA
• Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes
• Follow up with requesters/co-functional teams to provide quicker resolutions
• Follow up with Suppliers/Vendors wherever required
• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
• Transfer/Raise inquiries to appropriate teams for resolution
Qualifications we seek in you
Minimum qualifications
• Graduation in Commerce (B.Com)
• Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
• Excellent Communication Skills - Written and Spoken
• Customer Management Skills
• End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)
Preferred qualifications 
• Proficient with MS Excel
• Understanding of Procurement/Supplier Set-up Concepts
• Familiarity with WorkDay and Coupa will be an added advantage 

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