Call Centre Supervisor

3 weeks ago


Mangalagiri AP IN Bavya health Service Pvt Ltd Full time

Roles And Responsibilities Take over the duties of the previous shift supervisor and take notes on pending tasks and issues Supervisor has to conduct the pre - briefing and post briefing sessions Supervisor has to plan the roster for upcoming week month to their teams Monitor all the live calls of ERO for process adherence and guide them Check manpower availability as per roster if deviation is found appraise the Manager Conduct pre-briefing to the reporting agents with the help of the Quality Control team Managing agents breaks login-logout and operations Appraise concerns regarding any System Software infrastructural problems and log them Job Type Full-time



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