Assistant Vice President

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world Were devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Your background 8-10 years Client Service experience preferably within an international domestic payments banking environment-corporate banking experience alternatively retail banking experience Knowledge of treasury and cash management services to provide advisory services to clients Good interpersonal and problem solving skills Strong persuasion client management skills Good verbal and written communication skills are essential for this role Ability to thrive on challenges work in high pressured environment and meet tight deadlines Good time management skills Strong team player with good work ethics Ability to work independently as part of an elite team Attention to detail Highly organized Adapts easily to change Takes personal ownership and accountability of the work assigned Ability to build strong client relationships along with a proactive approach Friendly outgoing personality to deal with clients business partners It will help to have an Operational Excellence mindset What you can expectWhat would you like the power to do At Bank of America we ask this question every day of all those we serve It is at the core of how we live our values deliver our purpose and achieve responsible growth This is an opportunity to join a fast paced team with a huge focus on world class client experience You can look forward to service advice support and manage portfolio of Global Treasury Services MNC FI and Middle Market clients by providing professional courteous and high quality customer service in all aspects of domestic international and cash management services We make a continuous effort to improve the client experience by leveraging our people and new technologies to deliver the power to make business easier Were also delivering an industry-leading employee experience by investing in operational excellence driven tech that simplifies your workflows offering exceptional learning experiences implementing local and global ESAT initiatives etc So What would you like the power to doWhat you will doWork with Team Business Partners and Clients to provide and promote quality service resolutions Manage the day to day servicing enquiries of Pan India clients Log investigate and resolve all enquiries in a timely accurate manner in accordance with Service Levels Undertake regulatory remediations and ensure closures within designated timelines Provide consistent service and keep clients informed on status of all outstanding enquiries Periodic analysis of client enquiry statistics to identify trends and recurring issues Routine dialogue with client to understand key requirements pro-active engagement for outstanding enquiries deliverables Liaise with local regional operations at all levels for timely and accurate resolution of queries Be the clients trusted advisor and provide proactive services including commercialization of new solutions etc Need to use high level discretion to understand clients requirement and escalate as appropriate Provide back up support to other Client Services Advisor and be a team player Deliver a world class client experience