3 Days Left Voice

3 weeks ago

Chennai, India Tata Communications Transformation Services (TCTS) Full time

Voice & Accent Trainer- Manager/Senior Manager (8-14yrs) Chennai We are seeking a dynamic and experienced Voice and Accent Trainer to enhance the communication skills of our customer-facing teams. The ideal candidate will be responsible for training employees in neutral accent, pronunciation, intonation, and overall verbal communication to meet global standards. Voice and Accent Trainer will lead the design, delivery, and continuous improvement of voice and accent training programs across the organization. This role demands strategic thinking, stakeholder management, and hands-on training expertise to elevate communication standards and ensure global readiness of customer-facing teams. Key Responsibilities: - Conduct training sessions on voice modulation, accent neutralization, pronunciation, and grammar. - Design and deliver customized training modules for various teams (e.g., customer service, sales, technical support). - Assess trainees’ communication skills and provide constructive feedback. - Monitor progress and maintain training records. - Collaborate with team leads and HR to identify training needs. - Develop training materials, including audio-visual aids and role-play exercises. - Stay updated with global communication trends and incorporate best practices. - Conduct refresher sessions and post-training evaluations. Strategic Planning & Execution: Develop and implement voice and accent training strategies aligned with business goals. Collaborate with operations, HR, and quality teams to identify training needs and performance gaps. Program Design & Delivery: Create advanced training modules focused on accent neutralization, phonetics, intonation, and cultural sensitivity. Conduct train-the-trainer sessions and mentor junior trainers. Quality & Impact Measurement: Define KPIs and measure training effectiveness through assessments, feedback, and performance metrics. Drive continuous improvement through data analysis and learner feedback. Stakeholder Engagement: Partner with business leaders to support new client transitions, pilot programs, and process migrations. Represent the training function in client meetings and audits when required. Team Leadership (for Senior Manager level): Lead a team of trainers, manage resource allocation, and oversee delivery quality. Foster a culture of learning, innovation, and excellence within the training team. Required Qualifications & Skills: - Any Degree, or Preferrable Bachelor’s or Master’s degree in English, Communication, Linguistics, or related field. - 8–14 years of experience in voice and accent training, with at least 3 years in a managerial role. - Strong command of spoken and written English; expertise in phonetics and global accents. - Proven experience in designing and delivering large-scale training programs. - Excellent stakeholder management and presentation skills. - Familiarity with digital learning tools and Learning Management System platforms. Should be willing to work in Europe/UK Shifts Location : Chennai

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