Voice Process Executive An Entry Into a company Field

4 weeks ago

Chennai, India GS Infotech Full time

Voice Process Executive An Entry Into a company Field Job Description Experience/: 0 to 3 yrs Salary/: Based on Previous Experience Education/: Any Basic Degree What You will do/: Be the Voice of the Brand/: You will answer a lot of incoming and outgoing calls from customers, offering assistance, responding to questions, and resolving problems with professionalism and a helpful demeanour. Problem/-Solve in Real/-Time/: To guarantee first/-call resolution, you will actively listen to client concerns, promptly determine the underlying source of the problem, and offer precise, timely, and efficient solutions. Uphold High requirements/: You will make sure that all written and spoken communications follow the quality and compliance requirements of our organisation while keeping a tone that is clear, professional, and upbeat. Drive Customer Satisfaction/: You will work to meet and surpass key performance indicators /(KPIs/) for average handling time /(AHT/), first/-call resolution /(FCR/), and customer satisfaction /(CSAT/). Ready to take the leap HR /- Maria

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