Executive Operations

6 days ago

Koch Bihar India Blue Dart Full time

Job Description

- Purpose

Responsible for the operations and customer support activities at the PUD/ DC to ensure smooth flow of activities and delivery of quality service to Blue Dart customers. Also responsible for handling all mail communications/ reverts, customer call handling, regulatory clearance follow-up with origin and coordinating with operations teams for issues regarding priority deliveries, delays, exceptions, etc. at the PUD/DC

- Key Responsibilities

Responsibilities

- Handle all mail communications with internal & external customers at the PUD/DC; Responsible for mail reverts and coordination with relevant departments (Hubs, warehouses, origin etc) for the same
- Provide customer service support at the PUD/DC to ensure provision of quality services to all Blue Dart customers; Also coordinate with the Regional Customer Services Team to resolve customer issues, as and when required
- Ensure effective customer complaint handling in cases of escalations, late deliveries, claims etc
- Monitor all service failures (as per Blue Dart performance standards) and ensure service recovery as per process through relevant teams
- Track all shipments for the PUD/DC and update operations teams in cases of delays, route changes, alternate instructions etc
- Monitor exception cases at the PUD/DC (e.g. unidentified shipments, undelivered shipments, regulatory hold cases, RTO cases etc.) and follow up with operations teams for corrective actions
- Communicate with customers in cases of delays, undelivered shipments or regulatory hold shipments and ensure corrective actions
- Track and monitor all urgent delivery notifications; Coordinate with operations teams for prioritizing shipments and ensuring timely delivery of urgent shipments
- Monitor gaps in regulatory compliance (in terms of paperwork, octroi collection etc) and provide support in resolving all regulatory issues, in conjunction with the Regulatory Team
- Monitor transit time and Net Service Levels (NSL) and provide regular inputs to the senior management regarding the same
- Track and ensure timely closure of all SHIELD (online security module) and CARESS cases related to the PUD/DC
- Support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the PUD/DC
- Key Result Areas and Key Performance Indicators

S. No

Key Result Areas

Key Performance Indicators

Support service quality and excellence in the PUD/ DC

- Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT)

Efficient handling of exceptions in the PUD/ DC

- % exception cases resolved within defined TAT
- Number of cases of priority shipments and urgent shipments not delivered

Support in regulatory compliance cases

- Number of unresolved cases (beyond a defined threshold) of regulatory non-compliance requiring any customer documents to be procured

Ensure customer satisfaction

- Adherence to overall customer service SOPs in the Hub in terms of defined TATs and timelines

Ensure Performance Driven Culture

- Adherence to Performance Management system timelines and guidelines

  • Operations Executive

    1 week ago

    Patna, Bihar, India EMEDIX Full time

    Job Title: Operations Executive Company: E-Medix Wellness Pvt. Ltd. Location: Patna Bihar India (On-Site) **Job Type**: Full-Time **Salary**: ₹15,000 - ₹20,000 per month (Based on experience) Joining: Immediate preferred About the Company: E-Medix Wellness Pvt. Ltd. is a fast-growing wellness and healthcare company committed to delivering...

  • Account Executive

    2 weeks ago

    Hyderabad, India Field Operations Full time

    Job Description Location: Hyderabad, Telangana, India Job ID: 83320 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, youll discover meaningful work that enhances quality of life for...

  • Executive- Operations

    1 week ago

    Bihar, India Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us The Personal Financial Services Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to...

  • Operations Executive

    17 hours ago

    Patna, Bihar, India Bridge2Business Full time

    Full time- Patna,- Posted 3 years ago**Position title**: Operations Executive / Key Account Executive **Reports to**: Team Leader / Key Account Manager **Location** - Patna **Mandatory requirement for the position**: - Excellent client communication skills to connect with the clients to provide suitable services. - Self-motivated and good listener to...

  • Operation Executive

    6 days ago

    India Aavas Financiers Full time

    Salary: - As per company norms **Job Specification**: Designation: Executive / Senior Executive Minimum Qualification: Any Graduate Experience: 0-4 Year Function/Department: Operation Location: Udaipur, Mehsana, Surat Contact Person: Shilpa Sharma

  • Operation Executive

    3 days ago

    India Rapsys Technologies Full time

    Urgent opening for Operation Executive KYC process Experience :6 month min. Qualification: Graduation. Communication: Good in English. **Salary**: 15000 to 25000 Job location: Colaba Gender: Male **Job Category**:operation exective **Job Type**:Full Time **Job Location**:India

  • Operations Executive

    4 weeks ago

    India HINDCO Consulting Services Full time

    Key Responsibilities: Ensuring the smooth and efficient functioning of the company's day-to-day activities. Assisting in identifying bottlenecks and implementing solutions to optimize workflows and enhance productivity. Collaborating with various teams to facilitate seamless communication and operational alignment. Helping with the allocation of resources,...

  • Sales and Operations Executive

    1 week ago

    India Travel Door Full time

    Company Description Travel Door Georgia, established in Tbilisi in March 2017, provides travel services throughout Georgia, Armenia, and Azerbaijan. We combine energy and enthusiasm with a high-quality service strategy that features experienced teammates, advanced systems, and innovations. Our diverse tour packages are customized to meet each client’s...

  • Operations Executive Assistant

    7 days ago

    India Stellar It Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Stellar IT Solutions is hiring a Company Secretary / Executive Operations Analyst (Remote). Support global leaders with operations, scheduling, reporting & communication. Apply now to join a fast-growing IT services firm

  • School Operations Executive

    17 hours ago

    Bihar, India Birla Open Minds Full time

    To recover all any dues related to royalty from every school in the assigned region as per the timelines set To conduct Annual Quality Audits for all schools To provide Ops update of all schools in given region on monthly basis to the reporting manager To track the legal documents and updates of all schools To ensure the trainings at all schools go as...