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Sr. Insurance Associate
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Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 19-Jul-2025 Job ID 10821 Description and Requirements Insurance Associate Position Title Sr Associate Reports to Responsibility Level Assistant Manager Supervises NA Location Jaipur Global Grade GG 8 Complexity PID s Load Mapping Position Summary Working within the Customer Service team supporting our Individual Protection business line this role is responsible for delivering an exceptional customer service and is the first point of contact for our existing customers and advisers regarding claims queries and admin The role consists of completing claims administration tasks following a customer advisor or internal request This includes but not limited to issuing and reviewing claim forms registering new claims and setting reserves manage claims queries and chasing information These will include reinforcing the product features and creating an environment to maximize retention opportunities by understanding customer circumstances identifying and supporting vulnerable customers managing dissatisfactions complaints and working well as part of the wider team Job Responsibilities Customer Service Always deliver outstanding customer service through direct interaction with customers and advisors via email and post Answer queries update policies make necessary amendments and manage payment schedules Responsible for complying with customer data protection checks Handle all interactions with professionalism and empathy Maintaining accurate file records of all actions taken Respond to customer objections and demonstrate excellent problem-solving skills Follow processes to address customer and advisor requests - e g direct debit queries changes personal detail amendments policy changes etc Claims Work alongside the claims team to complete key administration tasks Accurate payment of all claims related to medical fees in a timely and efficient manner Verification of appropriateness of fee payment and raising payment requests and issuing letters Support the claim requirements for information through timely and efficient chasing of information proactively ensuring that the contact is managing our request Chasing information via appropriate forms of communication Maintaining accurate file records of all actions taken Reviewing new claims and identifying missing items to be requested Collate information required by claims assessors Undertake technical admin checks on new claims Others Maintain an up-to-date level of product specific knowledge by being attentive to and acting upon information delivered in team meetings training and other briefings Proactively identify and recommend process improvements Education Technical Skills Other Critical Requirement Education Bachelor s degree Any Stream or diploma with a minimum of 15 years of education Experience In Years Candidates should have a strong background in customer service and or administration with 1-3 years experience Demonstrate a strong customer focus with passion for ensuring the customer receives the right support and solutions Technical Skills Excellent written and verbal communication skills verbal communication limited with UK Ops Team Excellent customer service skills Excellent inter-personal skills with the ability to liaise with people at all levels Ability to work efficiently with good attention to detail Accurate and able to demonstrate a high level of organization Ability to multi-task and priorities workload Self-motivated enthusiastic with a can do attitude Good team player with the ability to work on own initiative A good understanding of compliance legal and FCA regulations full MetLife Corporate training will be provided Other Critical Requirements Like Voice Non-Voice for Insurance Ops Non-Voice Rule non-rule-based decision making domain knowledge extensive customer communication Email only About MetLife Recognized on Fortune magazine s list of the 2025 World s Most Admired Companies and Fortune World s 25 Best Workplaces TM for 2024 MetLife through its subsidiaries and affiliates is one of the world s leading financial services companies providing insurance annuities employee benefits and asset management to individual and institutional customers With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future United by purpose and guided by empathy we re inspired to transform the next century in financial services At MetLife it s Join us
