Sr. Insurance Associate

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 14-Aug-2025 Job ID 11620 Description and Requirements Insurance Associate Position Title Associate Reports to Responsibility Level Assistant Manager Supervises NA Location Jaipur Global Grade GG 8 Complexity PID s Load Mapping Position Summary Working within the Employee Benefits team in the Operations function the role is responsible for managing broker and customer relationships supporting the onboarding and administering of a portfolio of Group Life Assurance and Group Income Protection The role consists of completing administration tasks to the highest level of technical capability following a customer broker or internal request This means handling all levels of technical enquiries including but not limited to scheme details updates accounting reconciliations and invoice creation and general queries pertaining to the cover of their scheme These will include reinforcing the product features and creating an environment to maximize retention opportunities by understanding customer circumstances identifying and supporting vulnerable customers managing dissatisfactions complaints and working well as part of the wider team Job Responsibilities Always deliver outstanding customer service through direct interaction with customers and advisors via email Able to answer all levels of complex and technical queries update policies make necessary amendments and manage payment schedules Demonstrates depth of understanding of data protection requirements and always complies and upholds checks and responsibilities Handle all interactions with professionalism integrity and empathy Maintaining accurate file records of all actions taken Respond to customer objections and demonstrate excellent problem-solving skills including complex scenarios And demonstrates a mindset to find a way through and to turn difficult scenarios into customer advocate moments Follow processes to address customer and broker requests - e g direct debit queries changes personal detail amendments policy changes etc Education Technical Skills Other Critical Requirement Education Bachelor s degree Any Stream or diploma with a minimum of 15 years of education Experience In Years Candidates should have strong background in customer service and or administration role with 1-2 years experience A good understanding of what s important in the Financial Services sector gained from working within the industry Technical Skills Excellent written and verbal communication skills Verbal communication limited with UK Ops Team Excellent customer service skills Excellent inter-personal skills with the ability to liaise with people at all levels Confident and professional telephone manner Verbal communication limited with UK Ops Team Accurate and able to demonstrate a high level of organization skills Self-motivated enthusiastic with a can do attitude Good team player with the ability to also work on own initiative Proficient in Microsoft Office applications Excel Outlook Word PowerPoint Exceptional attention to detail GR1 qualification preferred Good team player with the ability to work on own initiative A good understanding of compliance legal and FCA regulations full MetLife Corporate training will be provided Demonstrates core company values and upholds them with utmost integrity Other Critical Requirements Like Voice Non-Voice for Insurance Ops Non-Voice Rule non-rule-based decision making domain knowledge extensive customer communication Email only About MetLife Recognized on Fortune magazine s list of the 2025 World s Most Admired Companies and Fortune World s 25 Best Workplaces TM for 2024 MetLife through its subsidiaries and affiliates is one of the world s leading financial services companies providing insurance annuities employee benefits and asset management to individual and institutional customers With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future United by purpose and guided by empathy we re inspired to transform the next century in financial services At MetLife it s Join us