Information Technology Support Analyst
6 days ago
Job Description
Job Summary
In this role, you will provide first- and second-level support, primarily to our global employees across many different sites in the company, supporting all levels of the organization.
Job Responsibilities
- Ensure timely operational and technical support for personal computers and troubleshooting of all domestic computer hardware and software issues
- Provide and ensure prompt and effective troubleshooting, resolution and documentation of all problems and service requests.
- Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages.
- Manage deployment and rollout of software and hardware.
- Maintain an accurate inventory of GIT clients assets.
- Create and maintain our knowledge base to support our users.
- Ensure all our network assets are secured by collaborating with our Cybersecurity team.
- Update problem management database with timely and meaningful information in accordance with desktop service levels.
- Gather and log all relevant information about the issue and attempts to resolve it using tools provided and the collective knowledge of their teammates and supervisors.
- Utilize knowledge base used to assist in troubleshooting efforts. Share experiences with other team members.
- Assist in the deployment of desktop PCs and peripherals.
- On-board new employees with GIT orientation to computer assets
- Respond to all voice mail and email daily.
- Develop working knowledge of all desktop applications, and OS software supported by Desktop Services. Troubleshoot and assist in the use of all supported software.
- Various duties as assigned by the GIT Client Solutions Manager
Requirements
- Internship / Apprenticeships degree in Computer Science or related field
- 2+ Years experience in Desktop and/or Helpdesk support.
- Prior work-related experience with current standard desktop software (Microsoft Office, Windows.
- Fluent in English. Additional languages are a plus.
- Experience in working with international clients in USA and Europe.
- Proficient knowledge of Microsoft office, knowledge of SAP is an asset.
- Experience with Desktop or Help Desk support is an asset.
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