Service Manager

3 days ago


Tuticorin TN IN Pearl Motors Pvt Ltd Full time

Position Summary The Service Manager is responsible for overseeing the overall operations of the workshop ensuring high-quality service delivery customer satisfaction efficient workflow and achievement of service revenue targets This role manages technicians advisors floor in-charge and support staff to maintain smooth service operations Key Responsibilities 1 Workshop Operations Management Plan and monitor daily workshop activities Allocate jobs to mechanics based on skill and workload Ensure timely completion of vehicles free service paid service running repairs Monitor bay utilization and productivity Review job cards and ensure proper documentation 2 Customer Handling Address customer concerns and ensure maximum satisfaction Handle escalated complaints professionally Ensure timely delivery of vehicles Conduct post-service follow-up calls as required 3 Team Management Supervise Service Advisors Mechanics Floor Supervisors and Washers Conduct daily briefings and assign targets Train and motivate team for performance improvement Monitor technician productivity efficiency and attendance 4 Quality Control Ensure repairs comply with OEM standards Validate final inspection checklist before delivery Minimize repeat jobs and quality-related complaints 5 Revenue KPI Achievement Achieve monthly service revenue targets Improve workshop productivity efficiency and labour margin Drive upselling of accessories AMC RSA and value-added services Maintain high CSI Customer Satisfaction Index 6 Inventory Parts Coordination Coordinate with the Spare Parts Manager for availability of parts Reduce job delays due to parts shortages Monitor consumption of lubricants and consumables 7 Compliance Safety Ensure workshop safety standards are followed Maintain 5S tools equipment and cleanliness Adhere to company and OEM guidelines Qualifications Skills Diploma Graduate in Automobile or Mechanical Engineering 5-10 years of experience in service operations Two-wheeler industry preferred Strong technical knowledge of two-wheelers Good communication team management and customer-handling skills Ability to handle pressure and meet targets Job Type Full-time Pay 25 000 00 - 35 000 00 per month Benefits Provident Fund Work Location In person


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