Telecaller [Urgent Search]

3 weeks ago


Tuticorin TN IN Pearl Motors Pvt Ltd Full time

Job Summary Responsible for handling inbound and outbound customer calls related to sales service reminders feedback and follow-ups Ensures customer satisfaction by providing accurate information and maintaining good communication with customers Key Responsibilities 1 Customer Communication Make outbound calls to customers for service reminders feedback and follow-ups Handle inbound calls regarding product or service inquiries Maintain a courteous and professional tone in all communications Provide information about new models offers and promotions 2 Service Sales Follow-up Call customers for vehicle service booking reminders Collect and record customer feedback CSI after service or delivery Follow up with potential leads generated from showroom visits camps or campaigns Coordinate with sales advisors and service advisors to ensure customer requests are addressed 3 Record Keeping Reporting Update customer details and call status in DMS CRM system Maintain a daily call log and report to the manager Track and report pending follow-ups and customer concerns 4 Customer Relationship Management Maintain a strong relationship with existing customers Handle complaints politely and escalate issues to concerned departments when necessary Contribute to improving customer satisfaction index CSI Key Skills Required Good communication skills in Tamil and English additional local languages an advantage Pleasant voice and professional telephone etiquette Basic computer and MS Office knowledge Patience active listening and customer-oriented attitude Qualification Experience Qualification Any Degree with computer knowledge Experience 1-3 years in telecalling customer service preferably in automobile sector Freshers with good communication skills may also apply Job Type Full-time Pay 9 000 00 - 12 000 00 per month Benefits Provident Fund Work Location In person


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