Senior It Infrastructure Professional I

Company Description At Nielsen we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results Our talented global workforce is dedicated to capturing audience engagement with content - wherever and whenever it s consumed Together we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution When you join Nielsen you will join a dynamic team committed to excellence perseverance and the ambition to make an impact together We champion you because when you succeed we do too We enable your best to power our future We are hiring a highly experienced and technically proficient Senior L2 Engineer to join our IT Infrastructure team in Bengaluru This senior role is a cornerstone of our support structure serving as the primary escalation point for complex technical issues and a mentor for our junior engineering staff The ideal candidate will possess deep subject matter expertise in Windows Server and VMware environments You will be responsible for advanced troubleshooting resolving high-impact incidents driving operational excellence through automation and contributing to infrastructure projects Key Responsibilities Act as the final point of escalation for Tier 2 support diagnosing and resolving complex and often critical issues related to Windows Server and VMware vSphere environments Provide technical leadership and mentorship to L1 engineers fostering skill development and ensuring adherence to best practices Develop and refine advanced PowerShell and Ansible scripts to automate complex operational tasks server deployments and configuration management Manage and maintain the health of Active Directory including troubleshooting replication implementing complex Group Policies GPO and ensuring security integrity Take an active role in managing and troubleshooting enterprise security tools such as Tanium CrowdStrike and CyberArk in collaboration with the security team Support and troubleshoot hybrid cloud environments assisting in the integration and operational stability of on-premise and public cloud Azure AWS services Lead the technical execution of server migrations platform upgrades and other infrastructure-related projects Develop and maintain comprehensive technical documentation problem-resolution guides and standard operating procedures SOPs Identify recurring problems and contribute to root cause analysis RCA to implement long-term solutions and improve system stability Qualifications Qualifications and Skills Bachelor s degree in Information Technology Computer Science or a related field 4 to 7 years of progressive hands-on experience in a Windows and VMware enterprise environment In-depth knowledge of Windows Server 2012 R2 - 2022 administration and advanced troubleshooting Expert-level proficiency with VMware vSphere 6 x 7 x 8 x including vCenter ESXi vSAN and Distributed Switches Proven ability to write debug and implement robust automation scripts using PowerShell Experience with Ansible is a significant plus Strong practical experience with Active Directory including multi-domain environments GPOs and security principles Demonstrated experience with enterprise-grade server hardware Dell Cisco and storage concepts SAN NAS iSCSI Fibre Channel Proven ability to mentor junior team members and act as a technical lead on support issues Excellent analytical and problem-solving skills with the ability to perform effectively under pressure Knowledge of ServiceNow Good to Have Professional certifications such as VMware Certified Professional VCP-DCV Microsoft Certified Windows Server Hybrid Administrator Associate or MCSE Hands-on experience with public cloud platforms particularly Microsoft Azure or AWS Experience with software-defined networking e g VMware NSX Familiarity with containerization technologies like Docker or Kubernetes Additional Information Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money Nielsen recruiters will only contact you through official job boards LinkedIn or email with a domain Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses Always verify that email communications come from an address If you re unsure about the authenticity of a job offer or communication please contact Nielsen directly through our official website or verified social media channels