I&o India Hub Manager

Title ITI O India Hub Manager Organization IT Infrastructure Operations Location India Hub Job Summary The IT I O India Hub Manager will oversee the operations and management of assigned scope inside ADMs India Hub coordinating seamlessly across teams and aligning with global IT Infrastructure Operations I O strategies This role is responsible for driving operational excellence managing a diverse team and fostering a culture of collaboration and continuous improvement The IT I O India Hub Manager will play a pivotal role in delivering high-quality IT services and supporting the organizations business objectives This role will have local oversight of cross-matrixed teams delivering global services through the Compute Services User Workplace Operations Support and Site Support teams Job Responsibilities Lead and locally manage the IT I O teams at ADMs India Hub aligning with global IT I O strategies technical roadmaps and organizational goals Provide cross-matrixed oversight of key roles within the India Hub including Backup Disaster Recovery DR Engineers Command Center Leads and Demand Managers Drive operational excellence across teams through implementing best practices optimizing processes and adhering to Service Level Agreements SLAs and Key Performance Indicators KPIs Work with global IT leadership to integrate ADMs India Hub into the IT I O framework Continuously identify opportunities for automation process improvements service quality improvements and cost optimization within the India Hub Comply with organizational policies regulatory requirements and industry standards Partner with stakeholders to address operational challenges resolve escalations and deliver high-quality IT services Monitor and report on the performance of the India Hub leveraging data-driven insights to inform decision-making Foster a culture of accountability collaboration and continuous improvement among members of the India Hub team Provide mentorship and guidance to team members supporting their professional development and career growth Job Requirements Bachelors degree in IT Business Administration or a related field advanced degree preferred 10 years of experience in IT operations with 5 years in a leadership role Proven track record of managing diverse teams and driving operational excellence in a global organization Strong analytical and problem-solving skills with the ability to make data-driven decisions Excellent communication and leadership skills to inspire and influence teams Experience with IT Service Management ITSM process optimization and automation tools Knowledge of IT infrastructure disaster recovery and capacity planning strategies Commitment to fostering a diverse and inclusive work environment Company Details At ADM we unlock the power of nature to provide access to nutrition worldwide With industry-advancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more From the seed of the idea to the outcome of the solution we enrich the quality of life the world over Learn more at www adm com Employee Perks and Benefits Enriching the quality of life for the world begins by taking care of our colleagues In addition to competitive pay we support your diverse needs with a comprehensive total rewards package to enhance your well-being including Physical wellness medical Rx dental vision and on-site wellness center access or gym reimbursement as applicable Financial wellness flexible spending accounts health savings account 401 k with matching contributions and cash balance plan discounted employee stock purchasing program life insurance disability workers compensation legal assistance identity theft protection Mental and social wellness Employee Assistance Program EAP Employee Resource Groups ERGs and Colleague Giving Programs ADM Cares Additional benefits include Paid time off including paid holidays Adoption assistance and paid maternity and parental leave Tuition assistance Company-sponsored training and development resources such as LinkedIn Learning language training and mentoring programs Conclusion Diversity equity inclusion and belonging are cornerstones of ADMs efforts to continue innovating driving growth and delivering outstanding performance We are committed to attracting and retaining a diverse workforce and create welcoming truly inclusive work environments environments that enable every ADM colleague to feel comfortable on the job make meaningful contributions to our success and grow their career We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better together We welcome everyone to apply We are committed to ensuring all qualified applicants receive consideration for employment regardless of race color ethnicity disability religion national origin language gender gender identity gender expression marital status sexual orientation age protected veteran status or any other characteristic protected by law