Only 24h Left) Operations Manager-holiday Inn Bengaluru Racecourse

Job Category Executive Leadership Job overview Assist in providing day-to-day leadership and direction by maximizing financial returns driving development of people creating and maintaining a unique guest experience executing on brand standards and building awareness of hotel and brand in the local community Act as the General Manager in his her absence At Holiday Inn we want people who are friendly welcoming and full of life people who are always finding ways to make every guest s experience an enjoyable one Financial returns Assist General Manager in the development implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction sales potential and profitability Make recommendations for capital improvements to enhance the assets of the hotel and or company and brand loyalty Our People Direct day-to-day activities plan and assign work and establish performance and development goals for team members Provide mentoring coaching and regular feedback to help manage conflict improve team member performance and recognize good performance Educate train and motivate hotel staff while ensuring they have the information market data tools and equipment to successfully carry out job duties Recommend and or initiate salary disciplinary or other staffing human resources-related actions in accordance with hotel and or company rules and policies Promote teamwork and quality service through daily communication and coordination with key department heads Guest experience Interact with guests and individuals outside the hotel including but not limited to current and potential clients owning company representatives community leaders government officials travel industry representatives suppliers competitors and other members of the local community Ensure highest level of guest satisfaction by providing quality guest services and amenities Responsible business Ensure a safe and secure environment for guests team members and hotel assets in compliance with owners policies and procedures and regulatory requirements Maintain relations with outside contacts Act as public relations representative to raise awareness of hotel and brand in local community Drive team member involvement in community organizations activities and businesses Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel s carbon footprint Perform other duties as assigned May also serve as manager on duty Qualifications and Requirements Bachelor s degree higher education qualification equivalent in Hotel Administration Business Administration 12 years of experience in hospitality with 2 to 3 years of general management experience in a high-level operations role Must speak English How do I deliver this We genuinely care about people and we show this through living out our promise of True Hospitality each and every day It s what connects every colleague in all IHG hotels Each IHG hotel brand delivers True Hospitality in their own way and at the heart of it all are specific core service skills True Attitude being caring wanting to make a positive difference and building genuine connections with guests True Confidence having the knowledge and skills to perform your role and giving guests the confidence that they can trust you to help and support them during their stay True Listening focusing on what your guest is saying picking up on body language that is often overlooked and understanding what the guest wants and needs True Responsiveness is about providing guests with what they need and doing so in a timely and caring manner There s so much more to the job than we can capture here It s simply about creating great experiences doing the right thing and understanding people What we offer We ll reward all your hard work with a great salary and benefits - including hotel uniform great room discount superb training and advancement opportunities across the globe Join us and you ll become part of the family - and like all families all our individual team members share some winning characteristics As a team we work better together - we trust and support each other we do the right thing and we welcome different perspectives You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www http careers ihg com to find out more about us At IHG Hotels Resorts we are proud to be an equal opportunity employer IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to an individual s race svg width 34 height 18 viewBox 0 0 34 18 fill none xmlns http www w3 org 2000 svg path d M14 0086 5 16362C14 825 4 41519 15 8924 4 17 4C18 1076 4 19 175 4 41519 19 9914 5 16362L28 3057 12 785C29 8599 14 2097 31 8916 15 34 15V11C32 8924 11 31 825 10 5848 31 0086 9 83638L22 6943 2 215C21 1401 0 790329 19 1084 0 17 0C14 8916 0 12 8599 0 790329 11 3057 2 215L2 99144 9 83638C2 17496 10 5848 1 1076 11 0 11V15C2 10837 15 4 14014 14 2097 5 69433 12 785L14 0086 5 16362Z fill white path d M14 0086 8 16362C14 825 7 41519 15 8924 7 17 7C18 1076 7 19 175 7 41519 19 9914 8 16362L28 3057 15 785C29 8599 17 2097 31 8916 18 34 18V14C32 8924 14 31 825 13 5848 31 0086 12 8364L22 6943 5 215C21 1401 3 79033 19 1084 3 17 3C14 8916 3 12 8599 3 79033 11 3057 5 215L2 99144 12 8364C2 17496 13 5848 1 1076 14 0 14V18C2 10837 18 4 14014 17 2097 5 69433 15 785L14 0086 8 16362Z fill 23EA3323 svg background-position 0 92 background-repeat repeat-x background-size 5px border-bottom 1px solid transparent font-kerning normal font-size 12pt font-variant normal font-weight normal letter-spacing 0px line-height 0px margin 0px orphans 2 padding 0px position relative text-align left text-decoration-color initial text-decoration-style initial text-decoration-thickness initial text-decoration none text-indent 0px text-transform none touch-action pan-x pan-y user-select text vertical-align 0 203562px white-space pre-wrap widows 2 word-spacing 0px data-usefontface true data-contrast none xml lang EN-GB lang EN-GB color ethnicity national origin religion sex sexual orientation gender identity or expression age disability marital or familial status veteran status or any other characteristic protected by law