Cloud Solution Architecture IC5

Job Description Overview In the Small Medium Enterprise & Channel (SME&C) team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA), Security reporting to the Cloud Solution Architect Manager, you will enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team's expertise, you will drive the team to ensure customers get value from their Microsoft investments. In this role you will adapt business models, plans, and solutions to insights. Act as the voice of the customers (VOC)/partners across communities to add and prioritize. Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner. Demonstrate and prove solutions capability and value. Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints. Lead customer/partner projects that implement technical architecture. Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal. Adapt methodology and apply governance to minimize business and technical risks. Generate new ideas for changes and improvements. Develop and expand existing impactful relationships with stakeholders. Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately. Identify Microsoft's strengths over competitive solutions to convince customers of solution. Share ideas, insight, and strategic, technical input with internal teams using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participate in external architect community events and share learnings with the internal team. Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer usage/Azure Consumed Revenue. The CSA drives delivery execution through preparedness, precision delivery, overall utilization, and high customer satisfaction in a cost-efficient manner. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) to drive customer transformation in our Solutions. You will own the customer engagements, including architecture, implementation, and production. The ideal candidate will have experience in customer-facing roles and success in leading in-depth technical architecture discussions with CISOs, senior customer executives, Architects, IT Management, and Developers to drive value to our customers and is open to travel to customer site as needed by business. Responsibilities Understanding Customer/Partner Technical Environment (Insights about Customer/Partner and Industry): Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and map architecture and digital transformation solutions to customer/partner business outcomes. Adapt business models, plans, and solutions to insights. Understanding Customer/Partner Technical Environment (Internal Advocacy): Act as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT). Architecture Design and Deployment (Architecture Proposals): Receive and synthesize data about customer/partner business and technical requirements, address them with technical architecture(s), demonstrate and prove those solutions capability and business value through design collaboration sessions with the customer/partner. Architecture Design and Deployment (Requirements and Constraints): Apply broad technical knowledge across various of architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Help to shape and enhance customers requirements. Architecture Design and Deployment (Resolving Blockers): Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party. Trusted Advisor (Challenger Mindset): Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately. Trusted Advisor (Competitor Insights/ Differentiated Value Proposition): Understand the competitor's architecture solutions and identify Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution. Customer Usage: Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value. Drive efforts to ensure that the customer's environment and applications are well-architected. Customer Satisfaction Deliver positive Customer Satisfaction, and become trusted advisors to customers by leveraging solution area expertise to enable defined Customer Success Plan outcomes. Qualifications Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Language Qualification English Language: Fluent in reading, writing and speaking with strong presentation skills. Technical Expertise At least 12+ years of experience working directly with customers in any of the following: providing technical readiness and training, delivery of support services, on-premises and remote technical support, solution development, account management, technical requirements gathering. At least 6+ years of deep technical security related experience with any of the following security domain technologies: Azure and Cloud Security Engineering Azure SecurityInfrastructure, Databases, Networking, Virtual Machines Azure Secrets and Keys Azure Identity Troubleshooting of datalogging and audit, security monitoring Azure Governance andCompliance Microsoft Defender for Identity Microsoft Defender for Cloud Microsoft Sentinel Microsoft Client/Server Operating Systems Security, including related services (eg Certificate Authority, authentication/authorization mechanisms, encryption, health attestation) Microsoft Security recommendation experience (eg Securing Privileged Access, Credential Theft Mitigations) Azure Security Services (eg Azure Advanced Threat Protection, Azure Information Protection, Azure Security Center, Azure Log Analytics) Security Threat Landscape experience including advanced attack vectors and tools (eg Pass the Hash, Golden Ticket, ransomware) Infrastructure Security experience with competitive cloud security technologies, cloud security platforms, or any of the following: Active Directory Azure Active Directory, Entra ID Cloud workload protection Threat protection WAF (Web Application Firewall) Stateful firewall. (NG Firewall) Data encryption and protection key services. SIEM, and Cloud Security Analytics Security Orchestration, Automation, and Response (SOAR) Security Operation Center Identity and Access Management Microsoft 365 & Security Microsoft Defender for Office 365 Microsoft Defender for Cloud Apps Microsoft Defender for Endpoint Microsoft Purview: Data loss prevention (DLP), Information Protection, Insider Risk Management, Privileged Access Management, Data Security Posture Management (DSPM), Compliance: Records Management, Audit / eDiscovery, Data Life Cycle Management Fundamentals of SharePoint & Exchange Advanced Hunting Simulation Training Threat Analytics Investigations Modern Management - Mobility and Security Solutions in any of the following: Microsoft Intune; Autopilot, Desktop Analytics, Conditional Access, identity governance, Azure Active Directory (AAD), Microsoft Cloud App Security (MCAS); Advanced Threat Analytics; Microsoft Endpoint Configuration Manager. Microsoft Defender XDR Endpoint Management Security Related Technologies Microsoft Enterprise Mobility Suite + Security (EMS), Active Directory/Identity Windows Defender Advanced Threat Protection (D-ATP) Office 365 Advanced Threat Protection Other endpoint security solutions and comprehensive threat protection technologies. Other Qualifications Ability to host CISO workshops and partner with customer Security teams to craft end to end Enterprise Security Strategy & Roadmap. Ability to work independently and collaboratively working in a fast-paced environment where technology and customers requirements can change regularly Demonstrated aptitude for providing extraordinary customer service, influence, and impact while problem solving and building Customer & Partner relationships. Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement Ability to apply product & technology knowledge to improve Microsoft products and the customer experience Solid understanding of client/server, networking, Network Security and Internet technologies fundamentals. Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus Experience Profile 12+ years of IT experience, with minimum 5 years of experience in Infrastructure/Cloud Securityrelated profile, experience in designing, delivering or managing information security services Any of the below certifications Certification (Any one of the certifications Minimum) SC-100 Cybersecurity Architect Certification SC-200 Security Operations Analyst Associate SC-300 Identity and Access Administrator Associate SC-400 Information Protection Administrator Associate SC-900 Security, Compliance, and Industry Fundamentals CISA, CISM, ITIL, CISSP, CISM, CCSK, CCSP, CCAK, CIRSC Knowledge, Skills And Abilities The ability to teach, tailor, and take control of the technical sales process to drive specific customer actions and disrupt conventional thinking. Knowledge of the cloud platform, productivity platform, identity, and multi-geography deployment strategy. The ability to explain and advise on cloud security considerations, capabilities, and tools across software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS). The ability to apply ingenuity, inventiveness, and imagination to the inclusive design and construction of a product, service, program, or initiative. The ability to speak and understand English when giving instructions and directions, and when talking with colleagues, managers, and others for work matters. The ability to lead customer conversations on competitive cloud differentiation in compelling customer terms. This includes the ability to lead the analysis, planning, and execution of cloud migration to drive successful transitions to the cloud. The ability to make a verbal message understood and to receive/understand messages during in-person or remote (e.g., telephone) interactions. The ability to identify problems and review related information to develop and evaluate options and implement solutions. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.